20 May, 2025 | Hits:523
Disabled Passengers' Rights: Dawn of a New Era or …
For decades, disabled passengers have encountered numerous obstacles when travelling by air, ranging from insufficient assistance at airports to the m...
01 June, 2023 | Hits:8922
Delta and Air4All Join Forces to Make Flying in Yo…
In 1943, President Franklin D. Roosevelt took the historic first-ever modified wheelchair-accessible flight on a plane designed with an elevator and e...
02 May, 2023 | Hits:6011
Non Passenger Escort Pass Makes Flying with Dement…
For people with dementia, it is very important to make sure they are safe and comfortable when they travel by air. Airlines can help by providing spec...
30 April, 2023 | Hits:18742
Key Facts About Wheelchair Assistance at US Airpor…
For travelers with disabilities, navigating airport disability services can be a daunting experience. The good news is that airports are more equipped...
25 April, 2023 | Hits:5529
CAA Performance Framework for Airline Accessibilit…
The Civil Aviation Authority (CAA) is dedicated to ensuring that all passengers, including those with disabilities, have equal access to air travel. ...
17 March, 2023 | Hits:4851
Assisted Air Travel Can Improve With Better Collab…
The Rt. Hon. the Lord Blunkett and Roberto Castiglioni MBE have written this joint open letter focused on how to improve assisted air travel. In rece...
23 February, 2023 | Hits:4848
UK CAA Enforcement Powers Campaign Gaining Momentu…
During the last few days, we have seen an increase in voices joining the Reduced Mobility Rights twelve-year-old campaing rallying for the UK Civil Av...
15 February, 2023 | Hits:5327
Shaping Airport Accessibility at Passenger Termina…
Widely regarded as the most significant event for the aviation industry every year, the Passenger Terminal Conference is returning to Amsterdam in 202...
13 February, 2023 | Hits:4607
Reduced Mobility Rights Fundraiser 2023
Since its inception, Reduced Mobility Rights has established itself as the definitive platform for advocating and championing greater accessibility in...
10 February, 2023 | Hits:10070
Singapore Changi Airport Charges For Wheelchair As…
It is often said that all that glitters is not gold, meaning that appearances can be deceiving and one must be careful to not be misled by a shiny ext...
09 February, 2023 | Hits:4603
IATA Pushing for Safer Transport of Wheelchairs
Air travel can be a daunting experience for many people, especially those with physical disabilities. One of the key areas identified by airlines, wor...
03 February, 2023 | Hits:5917
Accessible Air Travel is a Pillar of Social Inclus…
Accessible air travel is a growing trend in the aviation industry that ensures disabled travelers have the same rights and access to air transportatio...
13 December, 2022 | Hits:5927
Luton Airport Rated Poor For Disabled Assistance
On Tuesday, the U.K. Civil Aviation Authority published an interim report about the quality of service U.K. airports have given to disabled passengers...
29 November, 2022 | Hits:6671
Delta Flight Attendant Threaten Disabled Blogger W…
A disabled blogger reported being threatened by Delta Airlines flight attendants with the use of deadly force if he refused to disembark a plane. Cor...
25 November, 2022 | Hits:4984
DfT in chaos on disabled consumer rights
After years of lobbying for adequate enforcement powers of consumer rights, the U.K. Civil Aviation Authority has been told by the government that the...
01 November, 2022 | Hits:5431
It’s not Jetstar Failing Disabled People, The Aust…
Natalie Curtis, a wheelchair user who was traveling from Townsville to Bangkok, got off at her seat by using the aisle chair. She was then told she wo...
18 October, 2022 | Hits:8743
Meet The Wheelchair Set To Revolutionize Airport A…
At the Gulf Information Technology Exhibition (GITEX) in Dubai this October, Italian startup Alba Robot unveiled a new autonomous vehicle. The SEDIA (...
14 October, 2022 | Hits:5456
Paralyzed Man Has Wheelchair Seized by IndiGo Staf…
On Wednesday, employees of IndiGo Airlines allegedly forced a 57-year-old disabled passenger out of the wheelchair belonging to the airline because th...
06 October, 2022 | Hits:6340
Australian Airlines Becoming Increasingly Disabili…
If you're a wheelchair user or have a disability, there's a good chance that you're already aware of the increasing disability unfriendliness of some ...
05 October, 2022 | Hits:7288
How to fly with cerebral palsy a comprehensive gui…
There are countless things to consider when planning your travel plans: budget, destination, and weather, but one consideration that often goes unment...
30 September, 2022 | Hits:5172
Air Asia Profiteering On Disabled Fliers’ Needs
Air Asia is under fire after a video emerged yesterday, September 29th, showing a disabled man dragging himself on the floor of an aircraft operated b...
28 September, 2022 | Hits:3619
DfT Removes Article Protecting Disabled Flyers' Ri…
It has come to light that the U.K. Department for Transport removed Article 16 from UK1107/2006, the law defending the rights of passengers with disab...
30 August, 2022 | Hits:6763
All You Need to Know About The PRM Charge
Often referred to as the elephant in the room, the PRM charge helps to ensure that persons with disabilities can travel easily and safely around Europ...
25 August, 2022 | Hits:3969
Ryanair Add Insult to Injury Overcharging Disabled…
August 20th is a date Gary Scholes will hardly forget. He was waiting to board a Ryanair flight from Manchester to Mallorca for a long-awaited holiday...
12 August, 2022 | Hits:2725
Why Do Pilots Keep Embarrassing Disabled People?
Humans have always looked for ways to exert power and control over other humans, perhaps the most logical explanation for why pilots seem to keep emba...
08 August, 2022 | Hits:2502
Did UK Airports Sleepwalk Into The Assistance Dela…
In recent weeks, not a day went by when a disabled passenger didn't have an incident involving air travel. These stories were often headline news. The...
28 July, 2022 | Hits:2449
DfT Window Dressing Disability Rights?
On July 17th the Department for Transport published the Aviation Passenger Charter, a legally non-binding document that details the rights of passenge...
11 July, 2022 | Hits:11305
The Guide to Frankfurt Airport and What Disabled P…
The Guide to Frankfurt airport and what disabled passengers need to know is a resource for disabled passengers who are traveling through the largest G...
08 July, 2022 | Hits:3164
Schiphol PRM Manager Calls on EU to Act on Abuse
Airports all over the world are dealing with unprecedented growth in passenger numbers, as well as an increase in requests for assistance from disable...
05 July, 2022 | Hits:3240
Help Yourself UK CAA Tells Disabled Passengers
Following weeks of severe disruptions at airports across the United Kingdom, the Civil Aviation Authority issued today new guidance for airports on ho...
22 June, 2022 | Hits:21009
Which Airlines Say where Accessible Toilets on Pla…
Flying with a disability requires good preparation and planning. Unfortunately, not all airlines provide detailed information about accessible toilets...
17 June, 2022 | Hits:3404
Gatwick Passenger Death Sparks New Controversy
The death of a disabled person who fell from an elevator at Gatwick airport shortly after disembarking an easyjet flight sparked new controversy over ...
13 June, 2022 | Hits:3193
Meet the Airports Who Deliver Quality Assistance
There are plenty of airports that make the news for the wrong reasons - but operators who excel in disability assistance are often overlooked. They ma...
10 June, 2022 | Hits:3724
CAA Takes Action on Airport Assistance Delays For …
The U.K. Civil Aviation Authority put the aviation sector on notice by writing a letter to all airports demanding an end to delayed assistance for dis...
07 June, 2022 | Hits:2974
Is Accessibility in Aviation All Doom And Gloom?
In recent weeks, not a day went by where an incident involving a disabled passenger didn't make headlines. Passengers who are forgotten on planes and ...
31 May, 2022 | Hits:5375
Should MAN Airport Be Fined For Failing The Disabl…
Whilst many airports are being slammed for long queues, Manchester Airport apparently took it to the next level with a sequel of service failures that...
30 May, 2022 | Hits:7192
Is Making Aviation More Accessible Even Possible?
One of the most important developments in the aviation industry is to provide accessibility for all. This includes people with disabilities, elderly p...
27 May, 2022 | Hits:3647
Elizabeth Line Brings Heathrow Closer For Wheelcha…
The Elizabeth line is now open and it has taken into account the needs of those with disabilities. The newly opened train service makes Heathrow airpo...
23 May, 2022 | Hits:3160
How Can Disabled People Be Forgotten on a Plane?
Bill and Shirley George, from Bury, say they found themselves left behind on the aircraft waiting for wheelchair assistance after arriving from Malaga...
18 May, 2022 | Hits:5561
All About Disability Complaints Against Airlines, …
In the last few weeks, cases involving disabled passengers complaining about airports and airlines have made headlines. Airlines and airports have bee...
17 May, 2022 | Hits:5517
Rome Airport Wheelchair Accessible Taxi Service
A simple idea can help make travel with disabilities much easier; this is the concept behind a new service launched by Leonardo Da Vinci Airport in Ro...
14 May, 2022 | Hits:3659
Disability Groups Ask Nigeria Airports to Be More …
Disabled people have been asking for greater access to Nigerian airports and terminals. This means ensuring accessibility through providing equipment ...
11 May, 2022 | Hits:2694
My Two Cents on The Indigo Hidden Disability Incid…
The story of the Indigo Airlines incident involving a teenager with a hidden disability is not just an aviation story. It's a story about two complete...
09 May, 2022 | Hits:5453
IndiGo Airlines Denies Boarding Disabled Teen on F…
The decision by the ground staff at IndiGo airlines to exclude a disabled teen from boarding a flight at Ranchi Airport caused an uproar among the onl...
28 April, 2022 | Hits:7964
What's it Like to Fly Business Class With a Disabi…
Flying with a disability can be an intimidating and challenging experience, but it doesn't need to be a nightmare. With careful planning, you can enjo...
25 April, 2022 | Hits:7705
American Airlines FAQs for Flying with a Service A…
American Airlines strives to provide a world-class customer experience for all of its passengers, including those who have disabilities and those who ...
22 April, 2022 | Hits:3028
What Makes Airport Assistance Special
Air travel can be difficult for people with disabilities, but most airports offer special assistance to passengers requiring help to make it through t...
20 April, 2022 | Hits:12657
The Complete Guide to BA Special Assistance
British Airways are committed to providing a high level of service, including for passengers with disabilities. This article reviews what the airline ...
13 April, 2022 | Hits:4224
Tips for Flying with a Disability When The Flight …
Flying with a disability is not always easy, especially when you are unable to walk or use public transport. If you're like most people, you pr...
11 April, 2022 | Hits:3979
The Most Common Questions About Flying With A Disa…
Flying can be a really daunting experience for anyone, but it can be especially difficult for people with disabilities. That's because flying is one o...
07 April, 2022 | Hits:4762
Air Travel With Dementia Made Easier
Air travel can be a stressful situation for anyone. But it's even more difficult when someone in your family has dementia. You’ve probably already hea...
05 April, 2022 | Hits:5207
Accessible Toilets On Airplanes In America
The U.S. Department of Transportation proposed requiring airlines to make toilets accessible in a narrow aisle for wheelchairs, but not requiring larg...
01 April, 2022 | Hits:2805
5 Easy Steps to Flying with Your Wheelchair in the…
Flying with your personal wheelchair isn’t just about getting from one place to another. It’s about being able to go where you want when you want, no ...
31 March, 2022 | Hits:4823
The Complete Short Guide to Airline Wheelchair Ass…
Traveling with a disability is far easier today than in the past but there are key components of the journey one must be aware of to have an enjoyable...
29 March, 2022 | Hits:4041
Are Airports Dealing with Hidden Disabilities the …
In recent times, more and more airports from around the world have been adopting the Sunflower Lanyard to better assist persons with hidden disabiliti...
08 December, 2021 | Hits:4325
EU Commission, IATA, Easyjet view on New Accessibi…
Following the presentation of the Air4All concept, Reduced Mobility Rights have spoken with the EU Commission, IATA, and Easyjet on air travel accessi...
29 October, 2021 | Hits:5354
Airport Wheelchair Assistance Misuse Explained
Occasionally, passengers who pre-book wheelchair assistance at airports are left waiting longer than they should without knowing why this happens. ...
27 October, 2021 | Hits:3538
India CAA Proposes to Improve Accessible Air Trave…
In a move welcomed by disability rights campaigners, India’s Civil Aviation Authority issued draft guidelines to improve air travel-related services f...
25 October, 2021 | Hits:3904
Root Cause of Late Assistance at Airports Explaine…
Booking assistance at airports and being helped late is frustrating; a recently published report explains the root cause of delayed assistance and off...
23 October, 2021 | Hits:3889
Miami Wins Airport Accessibility Award 2021
Miami International Airport (MIA) won the Airport Accessibility Award 2021 at The Airport PRM Leadership Conference, organized by PRM software develop...
06 September, 2021 | Hits:6649
Wheelchairs in Cabin a Step Closer to Becoming Rea…
On September 22nd, 2021, the United States Access Board will hold an online Public Briefing on Wheelchair Securement Systems on Aircraft. The publi...
27 August, 2021 | Hits:4475
Paralympian Sues Canadian Airlines For Discriminat…
Canadian Paralympics gold medallist Paul Gauthier launched a class action lawsuit against Canadian airlines for discriminating against people with dis...
25 August, 2021 | Hits:3154
Tokyo 2020 Paralympics Kick Off With Aviation Insp…
The Tokyo Paralympic Games officially opened with an aviation-inspired opening ceremony, perhaps a reminder accessible air travel is pivotal for perso...
23 August, 2021 | Hits:3421
Airport Accessibility Award Gearing up for 2021 Ed…
In 2020, Ozion PRM Leadership Conference hosted the first edition of the Airport Accessibility Award. Chaired by Roberto Castiglioni, founder...
19 August, 2021 | Hits:3703
Anxiety is Accessible Air Travel Nr 1 Enemy
People who have flown during the Pandemic discovered a new and unwanted travel companion: anxiety. Ever-changing health requirements, testing, mand...
17 August, 2021 | Hits:3796
Heathrow Wrongly Accused of Damaging Paralympian W…
Last Sunday, Irish Paralympics swimmer Patrick Flanagan revealed his wheelchair was returned to him badly damaged while changing flights at London Hea...
01 March, 2021 | Hits:5614
Why Pre Booking Airport Assistance Makes a Huge Di…
Travelers requiring some form of assistance when traveling by air often forgo pre-booking airport assistance at the time of booking their flight. Whil...
29 April, 2020 | Hits:7245
Lockdowns Teach Us Accessible Air Travel is Essent…
The Covid-19 crisis saw three-quarters of the world population put into lockdown. For most, the key takeaway from the current state of affairs is the ...
26 November, 2019 | Hits:9859
Easyjet makes flying easier for people with comple…
easyJet, Europe’s leading airline, is working with easyTravelseat to continue improving passenger experience for wheelchair users when they fly. eas...
22 November, 2019 | Hits:8161
IATA Global Accessibility Symposium sets new bench…
IATA’s first-ever Global Accessibility Symposium resulted in a ground-breaking event, one that set new benchmarks in the field of accessible air trav...
21 October, 2019 | Hits:6018
IATA Accessibility Symposium Dubai 2019
The IATA Global Accessibility Symposium will take place on November 5th and 6th 2019 at Dubai World Trade Centre in Dubai, UAE. The Symposium, kindly...
03 November, 2018 | Hits:8764
Heathrow Access Advisory Group celebrates first an…
On Tuesday, October 30th Heathrow Access Advisory Group (HAAG) celebrated its first anniversary. HAAG is an independent body set up by Heathrow in 20...
25 August, 2017 | Hits:15886
Is Ryanair boss waging war on passengers with spec…
Over the past few years, the aviation industry has become familiar with Ryanair chief Michael O’Leary’s abrasive style.
25 July, 2017 | Hits:14761
Budget Airline Fined for Breaching Disability Rule
The US Department of Transportation fined Frontier Airlines $400.000 for repeated breaches of the Air Carrier Access Act (Part 382).
23 June, 2017 | Hits:17641
PRM Charge the Elephant in The Room
The elephant in the room is an idiom describing an obvious problem no one wants to discuss; in the case of access to air travel, this is the PRM charg...
18 May, 2017 | Hits:13501
Air Namibia tells teenager in wheelchair she canno…
Sixteen-year-old Victoria Martin was denied boarding an Air Namibia flight because she is a wheelchair user.
28 April, 2017 | Hits:14155
British Airways face UK CAA probe after dementia s…
Reduced Mobility Rights call on the UK CAA to probe allegations British Airways bumped a dementia sufferer off an overbooked flight.
25 April, 2017 | Hits:12116
Guide dog Joey first member of the easyjet Furry F…
Budget airline easyJet welcomed the first member of its 'furry flight club' yesterday, with guide dog Joey reaching the milestone of 35 flights with e...
10 April, 2017 | Hits:11075
Learn the secret to make air travel truly accessib…
When talking about accessible air travel we often focus on building and airplane accessibility. While this is important, it is far from enough to make...
07 April, 2017 | Hits:13211
Prenotification Will ABTA travel agents ever get i…
Whenever traveling by air it’s crucial to let the airline know of any specific need, a process commonly called prenotification.
05 April, 2017 | Hits:19293
Meet the Heroes who will make air travel fully acc…
For most differently able people, air travel is more accessible than ever before. The air travel industry has come a long way from its dark ages, when...
13 March, 2017 | Hits:14284
Paris airport takes lead in innovating services fo…
Making complicated things simple, that's the spirit behind the ground-breaking PRM management software Paris CDG airport has chosen to enhance service...
11 March, 2017 | Hits:10423
Global leader Medaire explains how disability trai…
The Ageing Population and PRMs track of PTE2017 will open on March 16th. I spoke with Mark Pearce, Head of Commercial Aviation at Medaire Europe to le...
09 March, 2017 | Hits:11993
New report says improved wayfinding makes airports…
The Airport Cooperative Research Program (ACRP) is to publish a study featuring a first-of-its-kind tool for airports, the Wayfinding Accessibility Au...
06 March, 2017 | Hits:16541
New technology can improve airport assistance for …
With Passenger Terminal Conference 2017 opening in one week, we take a closer look at how new technology can improve assistance for people with disabi...
20 February, 2017 | Hits:9877
Flying with disability making the headlines for th…
In this day and age, even a straightforward concept like flying with a disability isn’t immune from the “fake news” pandemic.
26 January, 2017 | Hits:11066
Ryanair reject Spanish protesters discrimination c…
Irish low-cost carrier Ryanair dismissed claims of Spanish protesters the airline discriminates against disabled people as untrue and baseless.
12 January, 2017 | Hits:8970
DOT orders American Airlines improve disability re…
The US Department of Transportation ordered American Airlines give supplemental training to its reservations agents regarding passengers’ requests to ...
10 January, 2017 | Hits:9472
Expert analysis of Frank Gardner complaint against…
Last Sunday, BBC Security correspondent Frank Gardner expressed his frustration with airport assistance through Twitter.
09 January, 2017 | Hits:12815
Flying with a disability in Europe may get worse b…
Towards the end of last year, I attended an industry event focusing on the quality of service for disabled people at European airports.
13 December, 2016 | Hits:7882
US airlines won’t have accessible toilets on small…
The US DOT will begin the formal rulemaking process on the adoption of accessible toilets on single-aisle airplanes in July 2017.
08 December, 2016 | Hits:7519
UK CAA takes lead on making flying with dementia e…
The UK Civil Aviation Authority’s new guidelines on making air travel easier for people with hidden disabilities sets a new global benchmark in access...
01 December, 2016 | Hits:14328
Gatwick airport and OCS win Dementia Friendly Inno…
London Gatwick airport and service provider OCS group are the winners of the Alzheimer's Society's Dementia Friendly Innovation award 2016.
20 November, 2016 | Hits:7063
DOT to make airlines report how many wheelchairs t…
The US Department of Transportation issued a new rule requiring airlines operating domestic flights to report the number of broken wheelchairs on mont...
15 November, 2016 | Hits:9075
Is flying with a disability getting any better?
While growing numbers of disabled people travel by plane, improvements to access to air travel cannot be taken for granted.
03 October, 2016 | Hits:9135
US Judge ruling changes flying with disability in …
Dismissing a lawsuit filed by a disabled woman against American Airlines, Judge Leslie E. Kobayashi has changed flying with a disability in the US for...
26 September, 2016 | Hits:9858
Abu Dhabi International Airport accessibility repo…
One of the fastest growing hubs in the Middle East, Abu Dhabi International Airport (AUH) is a disability-friendly infrastructure, built from inceptio...
22 September, 2016 | Hits:7784
US carriers playing dirty on air travel for disabl…
The DOT’s Access Advisory Committee faces an uphill battle against US carriers who appear to be playing dirty on accessible air travel for passengers ...
06 September, 2016 | Hits:12608
What to do when airlines damage wheelchairs
Many people with reduced mobility dread flying with their personal wheelchairs in fear the airline could break it or lose it.
09 August, 2016 | Hits:7950
Edinburgh rated worst UK airport for disabled peop…
The UK CAA published a report following the assessment of how well UK airports assist people with disabilities.