03 November, 2018 | Hits:2033
Heathrow Access Advisory Group celebrates first an…
On Tuesday, October 30th Heathrow Access Advisory Group (HAAG) celebrated its first anniversary. HAAG is an independent body set up by Heathrow in 20...
25 August, 2017 | Hits:6514
Is Ryanair boss waging war on passengers with spec…
Over the past few years, the aviation industry has become familiar with Ryanair chief Michael O’Leary’s abrasive style.
25 July, 2017 | Hits:6590
Budget Airline Fined for Breaching Disability Rule
The US Department of Transportation fined Frontier Airlines $400.000 for repeated breaches of the Air Carrier Access Act (Part 382).
23 June, 2017 | Hits:6800
PRM Charge the Elephant in The Room
The elephant in the room is an idiom describing an obvious problem no one wants to discuss; in the case of access to air travel, this is the PRM charg...
18 May, 2017 | Hits:6204
Air Namibia tells teenager in wheelchair she canno…
Sixteen-year-old Victoria Martin was denied boarding an Air Namibia flight because she is a wheelchair user.
28 April, 2017 | Hits:7292
British Airways face UK CAA probe after dementia s…
Reduced Mobility Rights call on the UK CAA to probe allegations British Airways bumped a dementia sufferer off an overbooked flight.
25 April, 2017 | Hits:5861
Guide dog Joey first member of the easyjet Furry F…
Budget airline easyJet welcomed the first member of its 'furry flight club' yesterday, with guide dog Joey reaching the milestone of 35 flights with e...
10 April, 2017 | Hits:5679
Learn the secret to make air travel truly accessib…
When talking about accessible air travel we often focus on building and airplane accessibility. While this is important, it is far from enough to make...
07 April, 2017 | Hits:6011
Prenotification Will ABTA travel agents ever get i…
Whenever traveling by air it’s crucial to let the airline know of any specific need, a process commonly called prenotification.
05 April, 2017 | Hits:12522
Meet the Heroes who will make air travel fully acc…
For most differently able people, air travel is more accessible than ever before. The air travel industry has come a long way from its dark ages, when...
13 March, 2017 | Hits:7027
Paris airport takes lead in innovating services fo…
Making complicated things simple, that's the spirit behind the ground-breaking PRM management software Paris CDG airport has chosen to enhance service...
11 March, 2017 | Hits:4906
Global leader Medaire explains how disability trai…
The Ageing Population and PRMs track of PTE2017 will open on March 16th. I spoke with Mark Pearce, Head of Commercial Aviation at Medaire Europe to le...
09 March, 2017 | Hits:6030
New report says improved wayfinding makes airports…
The Airport Cooperative Research Program (ACRP) is to publish a study featuring a first-of-its-kind tool for airports, the Wayfinding Accessibility Au...
06 March, 2017 | Hits:8530
New technology can improve airport assistance for …
With Passenger Terminal Conference 2017 opening in one week, we take a closer look at how new technology can improve assistance for people with disabi...
20 February, 2017 | Hits:5441
Flying with disability making the headlines for th…
In this day and age, even a straightforward concept like flying with a disability isn’t immune from the “fake news” pandemic.
26 January, 2017 | Hits:5600
Ryanair reject Spanish protesters discrimination c…
Irish low-cost carrier Ryanair dismissed claims of Spanish protesters the airline discriminates against disabled people as untrue and baseless.
12 January, 2017 | Hits:5243
DOT orders American Airlines improve disability re…
The US Department of Transportation ordered American Airlines give supplemental training to its reservations agents regarding passengers’ requests to ...
10 January, 2017 | Hits:5528
Expert analysis of Frank Gardner complaint against…
Last Sunday, BBC Security correspondent Frank Gardner expressed his frustration with airport assistance through Twitter.
09 January, 2017 | Hits:7275
Flying with a disability in Europe may get worse b…
Towards the end of last year, I attended an industry event focusing on the quality of service for disabled people at European airports.
13 December, 2016 | Hits:4169
US airlines won’t have accessible toilets on small…
The US DOT will begin the formal rulemaking process on the adoption of accessible toilets on single-aisle airplanes in July 2017.
08 December, 2016 | Hits:4041
UK CAA takes lead on making flying with dementia e…
The UK Civil Aviation Authority’s new guidelines on making air travel easier for people with hidden disabilities sets a new global benchmark in access...
01 December, 2016 | Hits:7267
Gatwick airport and OCS win Dementia Friendly Inno…
London Gatwick airport and service provider OCS group are the winners of the Alzheimer's Society's Dementia Friendly Innovation award 2016.
20 November, 2016 | Hits:3833
DOT to make airlines report how many wheelchairs t…
The US Department of Transportation issued a new rule requiring airlines operating domestic flights to report the number of broken wheelchairs on mont...
15 November, 2016 | Hits:4912
Is flying with a disability getting any better?
While growing numbers of disabled people travel by plane, improvements to access to air travel cannot be taken for granted.
03 October, 2016 | Hits:5131
US Judge ruling changes flying with disability in …
Dismissing a lawsuit filed by a disabled woman against American Airlines, Judge Leslie E. Kobayashi has changed flying with a disability in the US for...
26 September, 2016 | Hits:5002
Abu Dhabi International Airport accessibility repo…
One of the fastest growing hubs in the Middle East, Abu Dhabi International Airport (AUH) is a disability-friendly infrastructure, built from inceptio...
22 September, 2016 | Hits:4493
US carriers playing dirty on air travel for disabl…
The DOT’s Access Advisory Committee faces an uphill battle against US carriers who appear to be playing dirty on accessible air travel for passengers ...
06 September, 2016 | Hits:6613
What to do when airlines damage wheelchairs
Many people with reduced mobility dread flying with their personal wheelchairs in fear the airline could break it or lose it.
09 August, 2016 | Hits:3986
Edinburgh rated worst UK airport for disabled peop…
The UK CAA published a report following the assessment of how well UK airports assist people with disabilities.
19 July, 2016 | Hits:4467
Malaysia sets new rights for disabled people trave…
The Malaysian Aviation Commission (MAVCOM) published a new set of consumer rights enhancing the rights of disabled people traveling by air.
13 July, 2016 | Hits:3657
Cebu Airport sets higher standards for passengers …
Second busiest in the Philippines, Mactan-Cebu International Airport recently raised the bar on airport accessibility making air travel easier for peo...
04 July, 2016 | Hits:4814
The impact of Brexit on Access to Air Travel Right…
Ten days after the shock result of the EU Referendum, uncertainty on the impact of Brexit on the rights of disabled people traveling by air appears to...
23 June, 2016 | Hits:5368
Cairo new T2 set to raise the bar on airport acces…
Closed in 2010 for renovations, the fully rebuilt Terminal 2 of Cairo International Airport embeds accessibility at its core.
13 June, 2016 | Hits:4298
Here is why BA and City airport should fix Athena’…
British Airways or London City airport have yet to repair Athena Stevens’ wheelchair one or both damaged eight months ago.
08 June, 2016 | Hits:4766
Is Brexit good or bad for the rights of disabled p…
Next June 23rd UK voters will go to the polling stations to decide whether their country will stay or leave the European Union.
26 May, 2016 | Hits:3257
Brisbane University takes lead on making flying wi…
The Queensland University of Technology (QUT) of Brisbane, Australia, is set to release innovative tools that will make flying with dementia easier.
13 May, 2016 | Hits:4961
India SC orders SpiceJet pay disabled woman thrown…
India’s Supreme Court ordered budget airline SpiceJet pay compensation to Jeeja Ghosh, a disabled woman thrown off a flight because of her disability....
05 May, 2016 | Hits:3570
Meet the obstacles of flying with hidden disabilit…
Two recent incidents, Susan Boyle’s at Heathrow T5 and rapper 50 Cent at Cincinnati airport are a reminder of the obstacles people with hidden disabil...
28 April, 2016 | Hits:3584
Efficiency or empathy what is best for disabled fl…
Disabled flyers' numbers are soaring, growing at double digit rates at airports across the world.
15 April, 2016 | Hits:5699
British Airways fined $150000 over poor handling o…
The US DOT fined three European airlines for not adequately responding to complaints filed by passengers with disabilities.
14 April, 2016 | Hits:4994
British Airways lose Paralympian Pippa Britton whe…
On Wednesday, double Paralympian Pippa Britton had to voice her frustration on social media after British Airways sent her wheelchair to another airpo...
07 April, 2016 | Hits:3823
Etihad Airways apologise to disabled woman thrown …
Abu Dhabi flag carrier Etihad Airways issued an unreserved apology to Ms. Dwi Ariyani, a disabled woman who last April 2nd was thrown off a flight fro...
21 March, 2016 | Hits:3774
Access to air travel needs radical change to meet …
The International Air Transport Association (IATA) recently announced that global passenger traffic has risen 6.5% in 2015 compared to 2014, well abov...
14 March, 2016 | Hits:3131
Focus on good practice to enhance access to air tr…
On the eve of Passenger Terminal Conference 2016 in Cologne, the Head of Passenger Rights Unit at the EU Commission gives an insight on the state of a...
11 March, 2016 | Hits:4435
Virgin Australia fined for refusing blind man's gu…
Australia's Federal Court overturned a ruling ordering Virgin Australia to pay compensation for not allowing a blind man to take his guide dog on boar...
10 March, 2016 | Hits:3173
European airports trade association committed to g…
A decade ago, the adoption of Regulation (EC) 1107/2006 marked a milestone in European transport, the European airports trade association ACI EUROPE s...
08 March, 2016 | Hits:4664
Lord Blunkett: ESAAG seeking to improve the journe…
The easyJet Special Assistance Advisory Group (ESAAG) was established in 2012 to provide feedback and guidance to easyJet on the services it provides ...
02 March, 2016 | Hits:2907
UK Aviation Minister Robert Goodwill praises indus…
At the Airport Operators Association annual dinner on Tuesday, UK Aviation Minister Robert Goodwill MP praised airports and airlines making a differen...
17 February, 2016 | Hits:4698
Disabled passengers complaints rise 40 percent yea…
Data released by the UK CAA shows complaints filed against airlines and airports by disabled air travellers have risen by 40 percent between 2014 and ...
29 January, 2016 | Hits:3617
CAA vetting Athena Stevens complaint against Briti…
The UK Civil Aviation Authority is formally vetting the complaint filed by disabled entrepreneur Athena Stevens against British Airways and London Cit...
25 January, 2016 | Hits:8334
Disabled woman removed from British Airways flight…
Disabled entrepreneur Athena Stevens accuses British Airways and London City Airport of discrimination and neglect after being taken off a plane and h...
20 January, 2016 | Hits:3219
Eye opener lesson in Blind vs United Airlines ruli…
United will not face class action over limited availability of accessible check-in kiosks at California’s airports, the Ninth Circuit ruled on Tuesday...
17 January, 2016 | Hits:4592
Disability complaints double in November 2015
The latest issue of the Air Travel Consumer Report of the DOT all but confirms the alarming rise in disability-related complaints in the United States...
08 January, 2016 | Hits:5061
United fined $2 million over disability related co…
The United States Department of Transportation announced on Thursday that the US fourth largest carrier United Airlines was fined $ 2 million over com...
06 January, 2016 | Hits:3686
Flying with disability in 2016
Few days into the New Year we are taking a closer look at what flying with a disability will entail in 2016.
23 December, 2015 | Hits:2662
Flying with disability this Holiday Season
Preparedness and planning are essential to make flying with disability a seamless experience. Here are some useful tips for smooth flying this Holiday...
11 December, 2015 | Hits:3332
Air Canada ordered to stop discriminating against …
The Canadian Transportation Agency ordered Air Canada to change its policy requiring people who are both deaf and blind to travel with a companion.
01 December, 2015 | Hits:3406
Heightened security levels and flying with a disab…
Ever since the tragic downing of a Russian jetliner over Egypt security levels have been heightened at airports across the world making flying with a ...
13 November, 2015 | Hits:3435
Alarming data from US Air Travel Consumer Report
The Air Travel Consumer Report of the US DOT for September 2015 shows the sharpest rise ever in disability related complaints, 115 vs 60 of September ...
12 November, 2015 | Hits:2799
UK CAA improve access to information for disabled …
Getting information on accessibility and services available to disabled people at the airport and on planes is the milestone of access to air travel. ...
07 November, 2015 | Hits:4708
Essential information for wheelchair users returni…
The downing of Metrojet flight 9268 on 31 October resulted on the UK Government imposing restrictions on checked luggage and wheelchairs.
05 November, 2015 | Hits:3116
Terror alert affecting wheelchair users returning …
Easyjet just posted rules imposed by the UK Government affecting wheelchair users currently waiting to return to the UK from Sharm el Sheikh.
04 November, 2015 | Hits:5157
Manchester Airport to host hoist trial for passeng…
Listening to requests from passengers with reduced mobility, Manchester Airport and OCS will be operating a trial of Haycomp’s Eagle 2 Hoist between T...
04 November, 2015 | Hits:3316
New lounge for disabled passengers to open at Muni…
Munich Airport is taking disabled passenger experience to the next level with the opening of the new Satellite Terminal in April 2016.
24 October, 2015 | Hits:6783
Wheelchair accessible air travel crucial for disab…
Darcee Neal is the latest person with a disability to gain instant celebrity because of problems with wheelchair assistance while traveling by air.
21 October, 2015 | Hits:3316
New indoor service animal relief area at Chicago O…
Passengers traveling through O’Hare airport with service animals no longer need to clear security to relieve their four legged companions.
17 October, 2015 | Hits:6045
"Can't help you board" Air Canada leave …
Jerremy Lorch is filing charges against Air Canada for violating the Air Carrier Access Act after airline staff said they could not help the wheelchai...
13 October, 2015 | Hits:5248
Disabled man with rare condition missing at Housto…
Austin Police are seeking help from members of the public to locate disabled Robert Harrison, 38, who was last seen at Houston airport on Sunday.
13 October, 2015 | Hits:3072
Qatar Airways takes lead in global fight against b…
For two years starting September 2015 Qatar Airways will be the official airline of global blindness prevention charity Orbis UK.
06 October, 2015 | Hits:3849
US Authorities investigating Jet2 disability rules
The US Department of Transportation (DOT) is investigating low cost airline Jet2 conditions of carriage for disabled passengers.
29 September, 2015 | Hits:3701
Bassaka Air charge disabled woman USD240 for Ambul…
Cambodian airline Bassaka Air and Siem Raep airport have been accused of discriminating against disabled people after charging a disabled woman USD240...
21 September, 2015 | Hits:4331
Qantas pledge to meet disabled campaigner needs
Australian flag carrier Qantas issued a note on Monday pledging to meet the needs of disabled campaigner Kim Jago.
18 September, 2015 | Hits:2998
Sharp rise of disability related complaints in US …
This month's Air Travel Consumer Report of the US Department of Transportation shows disability complaints are up 30% in July 2015 compared to the yea...
16 September, 2015 | Hits:14782
Hoists replacing manual handling to get disabled p…
Manual handling to get on and off planes can be an unpleasant experience as veteran frequent flyer Martyn Sibley explains.
09 September, 2015 | Hits:3345
ONCE Foundation launch survey on Spanish accessibl…
ONCE Foundation for cooperation and social Inclusion of disabled people celebrated its 25th anniversary in 2013.
03 September, 2015 | Hits:5564
Easyjet now offering aisle chairs on all planes
Passengers with a physical disability can now rely on moving around the cabin on easyjet flights with aisle chairs now available on all planes.
01 September, 2015 | Hits:3707
Exclusive interview with US DOT on Hong Kong CAD d…
Last June, Reduced Mobility Rights came across a discriminatory rule of the Hong Kong Civil Aviation Department limiting access to air travel for disa...
26 August, 2015 | Hits:3919
American Airlines sued for losing dementia suffere…
A woman is suing American Airlines after her father, who suffers from dementia, went missing before boarding a flight from New York to Haiti.
13 August, 2015 | Hits:3784
Sydney Airport and Ronald McDonald House Charities…
Sydney Airport announced Ronald McDonald House Charities as the charity partner for the 2015 Sydney Airport Community Christmas Giving Appeal.
05 August, 2015 | Hits:5665
Palma de Mallorca airport admit to not assisting B…
Palma de Mallorca airport services issued an apology after a nine year old British child with autism was denied pre-booked assistance.
29 July, 2015 | Hits:4483
UK CAA investigating Jet2 policy banning disabled …
The UK Civil Aviation Authority is investigating budget airline Jet2 terms and conditions preventing disabled people to fly.
28 July, 2015 | Hits:7377
Lufthansa useful FAQ on travelling with children
Germany's flag carrier Lufthansa published a useful FAQ to help families travelling with infants and children make the most of their flights.
23 July, 2015 | Hits:6555
Jet2 ban to include disabled electric wheelchair u…
Some severely disabled wheelchairs users forcibly joined the list of passengers banned from flying with low cost airline Jet2.
21 July, 2015 | Hits:3758
Miss your flight not your wheelchair, Delta App br…
Long delays and cancellations cause havoc for people on connecting flights, even more so for those who request wheelchair assistance at the airport.
15 July, 2015 | Hits:3924
University Professor names and shames Heathrow ser…
Stanford University Professor Jeffrey Pfeffer named and shamed London Heathrow airport services for disabled people in an article published on Fortune...
10 July, 2015 | Hits:4763
EL AL cabin crew flies deaf people out of isolatio…
EL AL cabin crew Larisa Speyer gained sudden notoriety after showing the ease of bridging the gap that usually thrusts deaf people into isolation.
30 June, 2015 | Hits:3959
BBC News takes closer look at air travel for disab…
BBC News Scotland's Ian Hamilton recently visited Glasgow airport to experience how travellers with a disability are being supported.
25 June, 2015 | Hits:4660
Useful tips for seamless air travel this summer
Knowing your rights and what to expect when things go wrong is an essential part of travel preparations, even more so if you rely on assistance when t...
22 June, 2015 | Hits:3848
Hong Kong Government in major disability discrimin…
Last June 17 the Hong Kong Government took a discriminatory stance on access to air travel for disabled people.
18 June, 2015 | Hits:3981
UK CAA research finds most disabled people satisfi…
About 80% of people with a disability travelling by air are satisfied with the quality of assistance airports and airlines give, a UK CAA research fin...
17 June, 2015 | Hits:5480
Air Europa fined for charging disabled booking ass…
Spain third largest airline Air Europa was fined Euro 4.500 for charging disabled people booking special assistance via phone.
12 June, 2015 | Hits:3867
Milan airports publish guide to accessible landmar…
On Friday, SEA Aeroporti Milano launched a complimentary guide to Milan’s accessible landmarks and ways to get to EXPO 2015.
09 June, 2015 | Hits:4197
Ghana airlines letting disabled people down
Africa World Airlines is the latest of Ghana’s airlines to discriminate against people with a disability by reason of such disability.
01 June, 2015 | Hits:4442
Lufthansa to offer intensive care unit on all long…
From June 2015, the unique "flying intensive care unit" will be available on all planes in the entire Lufthansa long-haul fleet.
29 May, 2015 | Hits:5378
Happy Flow technology promises seamless airport ex…
Imagine an airport journey where your face is all you need from check-in to boarding.The Happy Flow™ project promises to deliver this and more.
23 May, 2015 | Hits:5325
American Airlines sued for $2.5 million over ACAA …
A 33-year-old woman sued American Airlines for $2.5 million over the airline’s violation of the Air Carrier Access Act.
18 May, 2015 | Hits:4865
Alaska Airlines committed to make flying with disa…
The Disability Advisory Board of Alaska Airlines spelled out the latest initiatives to make flying with disability easier.
14 May, 2015 | Hits:17189
Easyjet to fit planes with wheelchair accessible t…
Low cost airline easyjet announced it is to fit all its new A320 planes with Space-Flex 2 lavatory, a wheelchair accessible toilet.
12 May, 2015 | Hits:4721
Mom starts petition to make flying safer for peopl…
Beth Joy’s petition to amend the ACAA and make flying safer for people with Autism is boosted by the removal of a 15-year-old from a United flight.
07 May, 2015 | Hits:3650
Forget the experience, focus on passengers’ well-b…
Time has come airports and airlines to shift their focus from enhancing the passenger’s experience to improving the well-being of air travellers.