27 May, 2022 | Hits:100
Elizabeth Line Brings Heathrow Closer For Wheelcha…
The Elizabeth line is now open and it has taken into account the needs of those with disabilities. The newly opened train service makes Heathrow airpo...
23 May, 2022 | Hits:313
How Can Disabled People Be Forgotten on a Plane?
Bill and Shirley George, from Bury, say they found themselves left behind on the aircraft waiting for wheelchair assistance after arriving from Malaga...
18 May, 2022 | Hits:465
All About Disability Complaints Against Airlines, …
In the last few weeks, cases involving disabled passengers complaining about airports and airlines have made headlines. Airlines and airports have bee...
17 May, 2022 | Hits:465
Rome Airport Wheelchair Accessible Taxi Service
A simple idea can help make travel with disabilities much easier; this is the concept behind a new service launched by Leonardo Da Vinci Airport in Ro...
14 May, 2022 | Hits:465
Disability Groups Ask Nigeria Airports to Be More …
Disabled people have been asking for greater access to Nigerian airports and terminals. This means ensuring accessibility through providing equipment ...
11 May, 2022 | Hits:384
My Two Cents on The Indigo Hidden Disability Incid…
The story of the Indigo Airlines incident involving a teenager with a hidden disability is not just an aviation story. It's a story about two complete...
09 May, 2022 | Hits:654
IndiGo Airlines Denies Boarding Disabled Teen on F…
The decision by the ground staff at IndiGo airlines to exclude a disabled teen from boarding a flight at Ranchi Airport caused an uproar among the onl...
28 April, 2022 | Hits:689
What's it Like to Fly Business Class With a Disabi…
Flying with a disability can be an intimidating and challenging experience, but it doesn't need to be a nightmare. With careful planning, you can enjo...
25 April, 2022 | Hits:673
American Airlines FAQs for Flying with a Service A…
American Airlines strives to provide a world-class customer experience for all of its passengers, including those who have disabilities and those who ...
22 April, 2022 | Hits:479
What Makes Airport Assistance Special
Air travel can be difficult for people with disabilities, but most airports offer special assistance to passengers requiring help to make it through t...
20 April, 2022 | Hits:759
The Complete Guide to BA Special Assistance
British Airways are committed to providing a high level of service, including for passengers with disabilities. This article reviews what the airline ...
13 April, 2022 | Hits:465
Tips for Flying with a Disability When The Flight …
Flying with a disability is not always easy, especially when you are unable to walk or use public transport. If you're like most people, you pr...
11 April, 2022 | Hits:832
The Most Common Questions About Flying With A Disa…
Flying can be a really daunting experience for anyone, but it can be especially difficult for people with disabilities. That's because flying is one o...
07 April, 2022 | Hits:691
Air Travel With Dementia Made Easier
Air travel can be a stressful situation for anyone. But it's even more difficult when someone in your family has dementia. You’ve probably already hea...
05 April, 2022 | Hits:815
Accessible Toilets On Airplanes In America
The U.S. Department of Transportation proposed requiring airlines to make toilets accessible in a narrow aisle for wheelchairs, but not requiring larg...
01 April, 2022 | Hits:781
5 Easy Steps to Flying with Your Wheelchair in the…
Flying with your personal wheelchair isn’t just about getting from one place to another. It’s about being able to go where you want when you want, no ...
31 March, 2022 | Hits:630
The Complete Short Guide to Airline Wheelchair Ass…
Traveling with a disability is far easier today than in the past but there are key components of the journey one must be aware of to have an enjoyable...
29 March, 2022 | Hits:654
Are Airports Dealing with Hidden Disabilities the …
In recent times, more and more airports from around the world have been adopting the Sunflower Lanyard to better assist persons with hidden disabiliti...
08 December, 2021 | Hits:1968
EU Commission, IATA, Easyjet view on New Accessibi…
Following the presentation of the Air4All concept, Reduced Mobility Rights have spoken with the EU Commission, IATA, and Easyjet on air travel accessi...
29 October, 2021 | Hits:1972
Airport Wheelchair Assistance Misuse Explained
Occasionally, passengers who pre-book wheelchair assistance at airports are left waiting longer than they should without knowing why this happens. ...
27 October, 2021 | Hits:1651
India CAA Proposes to Improve Accessible Air Trave…
In a move welcomed by disability rights campaigners, India’s Civil Aviation Authority issued draft guidelines to improve air travel-related services f...
25 October, 2021 | Hits:1364
Root Cause of Late Assistance at Airports Explaine…
Booking assistance at airports and being helped late is frustrating; a recently published report explains the root cause of delayed assistance and off...
23 October, 2021 | Hits:1810
Miami Wins Airport Accessibility Award 2021
Miami International Airport (MIA) won the Airport Accessibility Award 2021 at The Airport PRM Leadership Conference, organized by PRM software develop...
06 September, 2021 | Hits:4495
Wheelchairs in Cabin a Step Closer to Becoming Rea…
On September 22nd, 2021, the United States Access Board will hold an online Public Briefing on Wheelchair Securement Systems on Aircraft. The publi...
27 August, 2021 | Hits:2001
Paralympian Sues Canadian Airlines For Discriminat…
Canadian Paralympics gold medallist Paul Gauthier launched a class action lawsuit against Canadian airlines for discriminating against people with dis...
25 August, 2021 | Hits:1495
Tokyo 2020 Paralympics Kick Off With Aviation Insp…
The Tokyo Paralympic Games officially opened with an aviation-inspired opening ceremony, perhaps a reminder accessible air travel is pivotal for perso...
23 August, 2021 | Hits:1474
Airport Accessibility Award Gearing up for 2021 Ed…
In 2020, Ozion PRM Leadership Conference hosted the first edition of the Airport Accessibility Award. Chaired by Roberto Castiglioni, founder...
19 August, 2021 | Hits:1804
Anxiety is Accessible Air Travel Nr 1 Enemy
People who have flown during the Pandemic discovered a new and unwanted travel companion: anxiety. Ever-changing health requirements, testing, mand...
17 August, 2021 | Hits:1858
Heathrow Wrongly Accused of Damaging Paralympian W…
Last Sunday, Irish Paralympics swimmer Patrick Flanagan revealed his wheelchair was returned to him badly damaged while changing flights at London Hea...
01 March, 2021 | Hits:2823
Why Pre Booking Airport Assistance Makes a Huge Di…
Travelers requiring some form of assistance when traveling by air often forgo pre-booking airport assistance at the time of booking their flight. Whil...
29 April, 2020 | Hits:4957
Lockdowns Teach Us Accessible Air Travel is Essent…
The Covid-19 crisis saw three-quarters of the world population put into lockdown. For most, the key takeaway from the current state of affairs is the ...
26 November, 2019 | Hits:5392
Easyjet makes flying easier for people with comple…
easyJet, Europe’s leading airline, is working with easyTravelseat to continue improving passenger experience for wheelchair users when they fly. eas...
22 November, 2019 | Hits:5596
IATA Global Accessibility Symposium sets new bench…
IATA’s first-ever Global Accessibility Symposium resulted in a ground-breaking event, one that set new benchmarks in the field of accessible air trav...
21 October, 2019 | Hits:3843
IATA Accessibility Symposium Dubai 2019
The IATA Global Accessibility Symposium will take place on November 5th and 6th 2019 at Dubai World Trade Centre in Dubai, UAE. The Symposium, kindly...
03 November, 2018 | Hits:5940
Heathrow Access Advisory Group celebrates first an…
On Tuesday, October 30th Heathrow Access Advisory Group (HAAG) celebrated its first anniversary. HAAG is an independent body set up by Heathrow in 20...
25 August, 2017 | Hits:13490
Is Ryanair boss waging war on passengers with spec…
Over the past few years, the aviation industry has become familiar with Ryanair chief Michael O’Leary’s abrasive style.
25 July, 2017 | Hits:12444
Budget Airline Fined for Breaching Disability Rule
The US Department of Transportation fined Frontier Airlines $400.000 for repeated breaches of the Air Carrier Access Act (Part 382).
23 June, 2017 | Hits:14377
PRM Charge the Elephant in The Room
The elephant in the room is an idiom describing an obvious problem no one wants to discuss; in the case of access to air travel, this is the PRM charg...
18 May, 2017 | Hits:11281
Air Namibia tells teenager in wheelchair she canno…
Sixteen-year-old Victoria Martin was denied boarding an Air Namibia flight because she is a wheelchair user.
28 April, 2017 | Hits:11727
British Airways face UK CAA probe after dementia s…
Reduced Mobility Rights call on the UK CAA to probe allegations British Airways bumped a dementia sufferer off an overbooked flight.
25 April, 2017 | Hits:10061
Guide dog Joey first member of the easyjet Furry F…
Budget airline easyJet welcomed the first member of its 'furry flight club' yesterday, with guide dog Joey reaching the milestone of 35 flights with e...
10 April, 2017 | Hits:9321
Learn the secret to make air travel truly accessib…
When talking about accessible air travel we often focus on building and airplane accessibility. While this is important, it is far from enough to make...
07 April, 2017 | Hits:11260
Prenotification Will ABTA travel agents ever get i…
Whenever traveling by air it’s crucial to let the airline know of any specific need, a process commonly called prenotification.
05 April, 2017 | Hits:16764
Meet the Heroes who will make air travel fully acc…
For most differently able people, air travel is more accessible than ever before. The air travel industry has come a long way from its dark ages, when...
13 March, 2017 | Hits:11658
Paris airport takes lead in innovating services fo…
Making complicated things simple, that's the spirit behind the ground-breaking PRM management software Paris CDG airport has chosen to enhance service...
11 March, 2017 | Hits:8505
Global leader Medaire explains how disability trai…
The Ageing Population and PRMs track of PTE2017 will open on March 16th. I spoke with Mark Pearce, Head of Commercial Aviation at Medaire Europe to le...
09 March, 2017 | Hits:10114
New report says improved wayfinding makes airports…
The Airport Cooperative Research Program (ACRP) is to publish a study featuring a first-of-its-kind tool for airports, the Wayfinding Accessibility Au...
06 March, 2017 | Hits:14287
New technology can improve airport assistance for …
With Passenger Terminal Conference 2017 opening in one week, we take a closer look at how new technology can improve assistance for people with disabi...
20 February, 2017 | Hits:8374
Flying with disability making the headlines for th…
In this day and age, even a straightforward concept like flying with a disability isn’t immune from the “fake news” pandemic.
26 January, 2017 | Hits:9216
Ryanair reject Spanish protesters discrimination c…
Irish low-cost carrier Ryanair dismissed claims of Spanish protesters the airline discriminates against disabled people as untrue and baseless.
12 January, 2017 | Hits:7473
DOT orders American Airlines improve disability re…
The US Department of Transportation ordered American Airlines give supplemental training to its reservations agents regarding passengers’ requests to ...
10 January, 2017 | Hits:7935
Expert analysis of Frank Gardner complaint against…
Last Sunday, BBC Security correspondent Frank Gardner expressed his frustration with airport assistance through Twitter.
09 January, 2017 | Hits:10963
Flying with a disability in Europe may get worse b…
Towards the end of last year, I attended an industry event focusing on the quality of service for disabled people at European airports.
13 December, 2016 | Hits:6514
US airlines won’t have accessible toilets on small…
The US DOT will begin the formal rulemaking process on the adoption of accessible toilets on single-aisle airplanes in July 2017.
08 December, 2016 | Hits:6058
UK CAA takes lead on making flying with dementia e…
The UK Civil Aviation Authority’s new guidelines on making air travel easier for people with hidden disabilities sets a new global benchmark in access...
01 December, 2016 | Hits:11810
Gatwick airport and OCS win Dementia Friendly Inno…
London Gatwick airport and service provider OCS group are the winners of the Alzheimer's Society's Dementia Friendly Innovation award 2016.
20 November, 2016 | Hits:5764
DOT to make airlines report how many wheelchairs t…
The US Department of Transportation issued a new rule requiring airlines operating domestic flights to report the number of broken wheelchairs on mont...
15 November, 2016 | Hits:7387
Is flying with a disability getting any better?
While growing numbers of disabled people travel by plane, improvements to access to air travel cannot be taken for granted.
03 October, 2016 | Hits:7203
US Judge ruling changes flying with disability in …
Dismissing a lawsuit filed by a disabled woman against American Airlines, Judge Leslie E. Kobayashi has changed flying with a disability in the US for...
26 September, 2016 | Hits:7320
Abu Dhabi International Airport accessibility repo…
One of the fastest growing hubs in the Middle East, Abu Dhabi International Airport (AUH) is a disability-friendly infrastructure, built from inceptio...
22 September, 2016 | Hits:6168
US carriers playing dirty on air travel for disabl…
The DOT’s Access Advisory Committee faces an uphill battle against US carriers who appear to be playing dirty on accessible air travel for passengers ...
06 September, 2016 | Hits:9224
What to do when airlines damage wheelchairs
Many people with reduced mobility dread flying with their personal wheelchairs in fear the airline could break it or lose it.
09 August, 2016 | Hits:5908
Edinburgh rated worst UK airport for disabled peop…
The UK CAA published a report following the assessment of how well UK airports assist people with disabilities.
19 July, 2016 | Hits:6990
Malaysia sets new rights for disabled people trave…
The Malaysian Aviation Commission (MAVCOM) published a new set of consumer rights enhancing the rights of disabled people traveling by air.
13 July, 2016 | Hits:5745
Cebu Airport sets higher standards for passengers …
Second busiest in the Philippines, Mactan-Cebu International Airport recently raised the bar on airport accessibility making air travel easier for peo...
04 July, 2016 | Hits:7628
The impact of Brexit on Access to Air Travel Right…
Ten days after the shock result of the EU Referendum, uncertainty on the impact of Brexit on the rights of disabled people traveling by air appears to...
23 June, 2016 | Hits:8945
Cairo new T2 set to raise the bar on airport acces…
Closed in 2010 for renovations, the fully rebuilt Terminal 2 of Cairo International Airport embeds accessibility at its core.
13 June, 2016 | Hits:5894
Here is why BA and City airport should fix Athena’…
British Airways or London City airport have yet to repair Athena Stevens’ wheelchair one or both damaged eight months ago.
08 June, 2016 | Hits:6391
Is Brexit good or bad for the rights of disabled p…
Next June 23rd UK voters will go to the polling stations to decide whether their country will stay or leave the European Union.
26 May, 2016 | Hits:4679
Brisbane University takes lead on making flying wi…
The Queensland University of Technology (QUT) of Brisbane, Australia, is set to release innovative tools that will make flying with dementia easier.
13 May, 2016 | Hits:7760
India SC orders SpiceJet pay disabled woman thrown…
India’s Supreme Court ordered budget airline SpiceJet pay compensation to Jeeja Ghosh, a disabled woman thrown off a flight because of her disability....
05 May, 2016 | Hits:5360
Meet the obstacles of flying with hidden disabilit…
Two recent incidents, Susan Boyle’s at Heathrow T5 and rapper 50 Cent at Cincinnati airport are a reminder of the obstacles people with hidden disabil...
28 April, 2016 | Hits:5275
Efficiency or empathy what is best for disabled fl…
Disabled flyers' numbers are soaring, growing at double digit rates at airports across the world.
15 April, 2016 | Hits:7329
British Airways fined $150000 over poor handling o…
The US DOT fined three European airlines for not adequately responding to complaints filed by passengers with disabilities.
14 April, 2016 | Hits:7693
British Airways lose Paralympian Pippa Britton whe…
On Wednesday, double Paralympian Pippa Britton had to voice her frustration on social media after British Airways sent her wheelchair to another airpo...
07 April, 2016 | Hits:5538
Etihad Airways apologise to disabled woman thrown …
Abu Dhabi flag carrier Etihad Airways issued an unreserved apology to Ms. Dwi Ariyani, a disabled woman who last April 2nd was thrown off a flight fro...
21 March, 2016 | Hits:5320
Access to air travel needs radical change to meet …
The International Air Transport Association (IATA) recently announced that global passenger traffic has risen 6.5% in 2015 compared to 2014, well abov...
14 March, 2016 | Hits:4907
Focus on good practice to enhance access to air tr…
On the eve of Passenger Terminal Conference 2016 in Cologne, the Head of Passenger Rights Unit at the EU Commission gives an insight on the state of a...
11 March, 2016 | Hits:6084
Virgin Australia fined for refusing blind man's gu…
Australia's Federal Court overturned a ruling ordering Virgin Australia to pay compensation for not allowing a blind man to take his guide dog on boar...
10 March, 2016 | Hits:5017
European airports trade association committed to g…
A decade ago, the adoption of Regulation (EC) 1107/2006 marked a milestone in European transport, the European airports trade association ACI EUROPE s...
08 March, 2016 | Hits:7409
Lord Blunkett: ESAAG seeking to improve the journe…
The easyJet Special Assistance Advisory Group (ESAAG) was established in 2012 to provide feedback and guidance to easyJet on the services it provides ...
02 March, 2016 | Hits:4367
UK Aviation Minister Robert Goodwill praises indus…
At the Airport Operators Association annual dinner on Tuesday, UK Aviation Minister Robert Goodwill MP praised airports and airlines making a differen...
17 February, 2016 | Hits:6146
Disabled passengers complaints rise 40 percent yea…
Data released by the UK CAA shows complaints filed against airlines and airports by disabled air travellers have risen by 40 percent between 2014 and ...
29 January, 2016 | Hits:5293
CAA vetting Athena Stevens complaint against Briti…
The UK Civil Aviation Authority is formally vetting the complaint filed by disabled entrepreneur Athena Stevens against British Airways and London Cit...
25 January, 2016 | Hits:10364
Disabled woman removed from British Airways flight…
Disabled entrepreneur Athena Stevens accuses British Airways and London City Airport of discrimination and neglect after being taken off a plane and h...
20 January, 2016 | Hits:4683
Eye opener lesson in Blind vs United Airlines ruli…
United will not face class action over limited availability of accessible check-in kiosks at California’s airports, the Ninth Circuit ruled on Tuesday...
17 January, 2016 | Hits:7369
Disability complaints double in November 2015
The latest issue of the Air Travel Consumer Report of the DOT all but confirms the alarming rise in disability-related complaints in the United States...
08 January, 2016 | Hits:8000
United fined $2 million over disability related co…
The United States Department of Transportation announced on Thursday that the US fourth largest carrier United Airlines was fined $ 2 million over com...
06 January, 2016 | Hits:5271
Flying with disability in 2016
Few days into the New Year we are taking a closer look at what flying with a disability will entail in 2016.
23 December, 2015 | Hits:4096
Flying with disability this Holiday Season
Preparedness and planning are essential to make flying with disability a seamless experience. Here are some useful tips for smooth flying this Holiday...
11 December, 2015 | Hits:4967
Air Canada ordered to stop discriminating against …
The Canadian Transportation Agency ordered Air Canada to change its policy requiring people who are both deaf and blind to travel with a companion.
01 December, 2015 | Hits:4943
Heightened security levels and flying with a disab…
Ever since the tragic downing of a Russian jetliner over Egypt security levels have been heightened at airports across the world making flying with a ...
13 November, 2015 | Hits:5150
Alarming data from US Air Travel Consumer Report
The Air Travel Consumer Report of the US DOT for September 2015 shows the sharpest rise ever in disability related complaints, 115 vs 60 of September ...
12 November, 2015 | Hits:4237
UK CAA improve access to information for disabled …
Getting information on accessibility and services available to disabled people at the airport and on planes is the milestone of access to air travel. ...
07 November, 2015 | Hits:7299
Essential information for wheelchair users returni…
The downing of Metrojet flight 9268 on 31 October resulted on the UK Government imposing restrictions on checked luggage and wheelchairs.
05 November, 2015 | Hits:4506
Terror alert affecting wheelchair users returning …
Easyjet just posted rules imposed by the UK Government affecting wheelchair users currently waiting to return to the UK from Sharm el Sheikh.
04 November, 2015 | Hits:7067
Manchester Airport to host hoist trial for passeng…
Listening to requests from passengers with reduced mobility, Manchester Airport and OCS will be operating a trial of Haycomp’s Eagle 2 Hoist between T...
04 November, 2015 | Hits:4901
New lounge for disabled passengers to open at Muni…
Munich Airport is taking disabled passenger experience to the next level with the opening of the new Satellite Terminal in April 2016.
24 October, 2015 | Hits:9041
Wheelchair accessible air travel crucial for disab…
Darcee Neal is the latest person with a disability to gain instant celebrity because of problems with wheelchair assistance while traveling by air.
21 October, 2015 | Hits:5254
New indoor service animal relief area at Chicago O…
Passengers traveling through O’Hare airport with service animals no longer need to clear security to relieve their four legged companions.