03 February, 2023 | Hits:188
Accessible Air Travel is a Pillar of Social Inclus…
Accessible air travel is a growing trend in the aviation industry that ensures disabled travelers have the same rights and access to air transportatio...
13 December, 2022 | Hits:776
Luton Airport Rated Poor For Disabled Assistance
On Tuesday, the U.K. Civil Aviation Authority published an interim report about the quality of service U.K. airports have given to disabled passengers...
29 November, 2022 | Hits:1821
Delta Flight Attendant Threaten Disabled Blogger W…
A disabled blogger reported being threatened by Delta Airlines flight attendants with the use of deadly force if he refused to disembark a plane. Cor...
25 November, 2022 | Hits:997
DfT in chaos on disabled consumer rights
After years of lobbying for adequate enforcement powers of consumer rights, the U.K. Civil Aviation Authority has been told by the government that the...
01 November, 2022 | Hits:1286
It’s not Jetstar Failing Disabled People, The Aust…
Natalie Curtis, a wheelchair user who was traveling from Townsville to Bangkok, got off at her seat by using the aisle chair. She was then told she wo...
18 October, 2022 | Hits:2302
Meet The Wheelchair Set To Revolutionize Airport A…
At the Gulf Information Technology Exhibition (GITEX) in Dubai this October, Italian startup Alba Robot unveiled a new autonomous vehicle. The SEDIA (...
14 October, 2022 | Hits:1115
Paralyzed Man Has Wheelchair Seized by IndiGo Staf…
On Wednesday, employees of IndiGo Airlines allegedly forced a 57-year-old disabled passenger out of the wheelchair belonging to the airline because th...
06 October, 2022 | Hits:1595
Australian Airlines Becoming Increasingly Disabili…
If you're a wheelchair user or have a disability, there's a good chance that you're already aware of the increasing disability unfriendliness of some ...
05 October, 2022 | Hits:1386
How to fly with cerebral palsy a comprehensive gui…
There are countless things to consider when planning your travel plans: budget, destination, and weather, but one consideration that often goes unment...
30 September, 2022 | Hits:2144
Air Asia Profiteering On Disabled Fliers’ Needs
Air Asia is under fire after a video emerged yesterday, September 29th, showing a disabled man dragging himself on the floor of an aircraft operated b...
28 September, 2022 | Hits:1126
DfT Removes Article Protecting Disabled Flyers' Ri…
It has come to light that the U.K. Department for Transport removed Article 16 from UK1107/2006, the law defending the rights of passengers with disab...
30 August, 2022 | Hits:1439
All You Need to Know About The PRM Charge
Often referred to as the elephant in the room, the PRM charge helps to ensure that persons with disabilities can travel easily and safely around Europ...
25 August, 2022 | Hits:1962
Ryanair Add Insult to Injury Overcharging Disabled…
August 20th is a date Gary Scholes will hardly forget. He was waiting to board a Ryanair flight from Manchester to Mallorca for a long-awaited holiday...
12 August, 2022 | Hits:1073
Why Do Pilots Keep Embarrassing Disabled People?
Humans have always looked for ways to exert power and control over other humans, perhaps the most logical explanation for why pilots seem to keep emba...
08 August, 2022 | Hits:1037
Did UK Airports Sleepwalk Into The Assistance Dela…
In recent weeks, not a day went by when a disabled passenger didn't have an incident involving air travel. These stories were often headline news. The...
28 July, 2022 | Hits:935
DfT Window Dressing Disability Rights?
On July 17th the Department for Transport published the Aviation Passenger Charter, a legally non-binding document that details the rights of passenge...
11 July, 2022 | Hits:1948
The Guide to Frankfurt Airport and What Disabled P…
The Guide to Frankfurt airport and what disabled passengers need to know is a resource for disabled passengers who are traveling through the largest G...
08 July, 2022 | Hits:1317
Schiphol PRM Manager Calls on EU to Act on Abuse
Airports all over the world are dealing with unprecedented growth in passenger numbers, as well as an increase in requests for assistance from disable...
05 July, 2022 | Hits:1289
Help Yourself UK CAA Tells Disabled Passengers
Following weeks of severe disruptions at airports across the United Kingdom, the Civil Aviation Authority issued today new guidance for airports on ho...
22 June, 2022 | Hits:4037
Which Airlines Say where Accessible Toilets on Pla…
Flying with a disability requires good preparation and planning. Unfortunately, not all airlines provide detailed information about accessible toilets...
17 June, 2022 | Hits:1157
Gatwick Passenger Death Sparks New Controversy
The death of a disabled person who fell from an elevator at Gatwick airport shortly after disembarking an easyjet flight sparked new controversy over ...
13 June, 2022 | Hits:1440
Meet the Airports Who Deliver Quality Assistance
There are plenty of airports that make the news for the wrong reasons - but operators who excel in disability assistance are often overlooked. They ma...
10 June, 2022 | Hits:1844
CAA Takes Action on Airport Assistance Delays For …
The U.K. Civil Aviation Authority put the aviation sector on notice by writing a letter to all airports demanding an end to delayed assistance for dis...
07 June, 2022 | Hits:1309
Is Accessibility in Aviation All Doom And Gloom?
In recent weeks, not a day went by where an incident involving a disabled passenger didn't make headlines. Passengers who are forgotten on planes and ...
31 May, 2022 | Hits:2738
Should MAN Airport Be Fined For Failing The Disabl…
Whilst many airports are being slammed for long queues, Manchester Airport apparently took it to the next level with a sequel of service failures that...
30 May, 2022 | Hits:3533
Is Making Aviation More Accessible Even Possible?
One of the most important developments in the aviation industry is to provide accessibility for all. This includes people with disabilities, elderly p...
27 May, 2022 | Hits:1113
Elizabeth Line Brings Heathrow Closer For Wheelcha…
The Elizabeth line is now open and it has taken into account the needs of those with disabilities. The newly opened train service makes Heathrow airpo...
23 May, 2022 | Hits:1421
How Can Disabled People Be Forgotten on a Plane?
Bill and Shirley George, from Bury, say they found themselves left behind on the aircraft waiting for wheelchair assistance after arriving from Malaga...
18 May, 2022 | Hits:2128
All About Disability Complaints Against Airlines, …
In the last few weeks, cases involving disabled passengers complaining about airports and airlines have made headlines. Airlines and airports have bee...
17 May, 2022 | Hits:2004
Rome Airport Wheelchair Accessible Taxi Service
A simple idea can help make travel with disabilities much easier; this is the concept behind a new service launched by Leonardo Da Vinci Airport in Ro...
14 May, 2022 | Hits:1674
Disability Groups Ask Nigeria Airports to Be More …
Disabled people have been asking for greater access to Nigerian airports and terminals. This means ensuring accessibility through providing equipment ...
11 May, 2022 | Hits:1097
My Two Cents on The Indigo Hidden Disability Incid…
The story of the Indigo Airlines incident involving a teenager with a hidden disability is not just an aviation story. It's a story about two complete...
09 May, 2022 | Hits:2206
IndiGo Airlines Denies Boarding Disabled Teen on F…
The decision by the ground staff at IndiGo airlines to exclude a disabled teen from boarding a flight at Ranchi Airport caused an uproar among the onl...
28 April, 2022 | Hits:2025
What's it Like to Fly Business Class With a Disabi…
Flying with a disability can be an intimidating and challenging experience, but it doesn't need to be a nightmare. With careful planning, you can enjo...
25 April, 2022 | Hits:2601
American Airlines FAQs for Flying with a Service A…
American Airlines strives to provide a world-class customer experience for all of its passengers, including those who have disabilities and those who ...
22 April, 2022 | Hits:1199
What Makes Airport Assistance Special
Air travel can be difficult for people with disabilities, but most airports offer special assistance to passengers requiring help to make it through t...
20 April, 2022 | Hits:3669
The Complete Guide to BA Special Assistance
British Airways are committed to providing a high level of service, including for passengers with disabilities. This article reviews what the airline ...
13 April, 2022 | Hits:1401
Tips for Flying with a Disability When The Flight …
Flying with a disability is not always easy, especially when you are unable to walk or use public transport. If you're like most people, you pr...
11 April, 2022 | Hits:1699
The Most Common Questions About Flying With A Disa…
Flying can be a really daunting experience for anyone, but it can be especially difficult for people with disabilities. That's because flying is one o...
07 April, 2022 | Hits:1769
Air Travel With Dementia Made Easier
Air travel can be a stressful situation for anyone. But it's even more difficult when someone in your family has dementia. You’ve probably already hea...
05 April, 2022 | Hits:2016
Accessible Toilets On Airplanes In America
The U.S. Department of Transportation proposed requiring airlines to make toilets accessible in a narrow aisle for wheelchairs, but not requiring larg...
01 April, 2022 | Hits:1354
5 Easy Steps to Flying with Your Wheelchair in the…
Flying with your personal wheelchair isn’t just about getting from one place to another. It’s about being able to go where you want when you want, no ...
31 March, 2022 | Hits:1620
The Complete Short Guide to Airline Wheelchair Ass…
Traveling with a disability is far easier today than in the past but there are key components of the journey one must be aware of to have an enjoyable...
29 March, 2022 | Hits:1616
Are Airports Dealing with Hidden Disabilities the …
In recent times, more and more airports from around the world have been adopting the Sunflower Lanyard to better assist persons with hidden disabiliti...
08 December, 2021 | Hits:2646
EU Commission, IATA, Easyjet view on New Accessibi…
Following the presentation of the Air4All concept, Reduced Mobility Rights have spoken with the EU Commission, IATA, and Easyjet on air travel accessi...
29 October, 2021 | Hits:3102
Airport Wheelchair Assistance Misuse Explained
Occasionally, passengers who pre-book wheelchair assistance at airports are left waiting longer than they should without knowing why this happens. ...
27 October, 2021 | Hits:2229
India CAA Proposes to Improve Accessible Air Trave…
In a move welcomed by disability rights campaigners, India’s Civil Aviation Authority issued draft guidelines to improve air travel-related services f...
25 October, 2021 | Hits:2167
Root Cause of Late Assistance at Airports Explaine…
Booking assistance at airports and being helped late is frustrating; a recently published report explains the root cause of delayed assistance and off...
23 October, 2021 | Hits:2486
Miami Wins Airport Accessibility Award 2021
Miami International Airport (MIA) won the Airport Accessibility Award 2021 at The Airport PRM Leadership Conference, organized by PRM software develop...
06 September, 2021 | Hits:5237
Wheelchairs in Cabin a Step Closer to Becoming Rea…
On September 22nd, 2021, the United States Access Board will hold an online Public Briefing on Wheelchair Securement Systems on Aircraft. The publi...
27 August, 2021 | Hits:2664
Paralympian Sues Canadian Airlines For Discriminat…
Canadian Paralympics gold medallist Paul Gauthier launched a class action lawsuit against Canadian airlines for discriminating against people with dis...
25 August, 2021 | Hits:2073
Tokyo 2020 Paralympics Kick Off With Aviation Insp…
The Tokyo Paralympic Games officially opened with an aviation-inspired opening ceremony, perhaps a reminder accessible air travel is pivotal for perso...
23 August, 2021 | Hits:2072
Airport Accessibility Award Gearing up for 2021 Ed…
In 2020, Ozion PRM Leadership Conference hosted the first edition of the Airport Accessibility Award. Chaired by Roberto Castiglioni, founder...
19 August, 2021 | Hits:2383
Anxiety is Accessible Air Travel Nr 1 Enemy
People who have flown during the Pandemic discovered a new and unwanted travel companion: anxiety. Ever-changing health requirements, testing, mand...
17 August, 2021 | Hits:2464
Heathrow Wrongly Accused of Damaging Paralympian W…
Last Sunday, Irish Paralympics swimmer Patrick Flanagan revealed his wheelchair was returned to him badly damaged while changing flights at London Hea...
01 March, 2021 | Hits:3598
Why Pre Booking Airport Assistance Makes a Huge Di…
Travelers requiring some form of assistance when traveling by air often forgo pre-booking airport assistance at the time of booking their flight. Whil...
29 April, 2020 | Hits:5537
Lockdowns Teach Us Accessible Air Travel is Essent…
The Covid-19 crisis saw three-quarters of the world population put into lockdown. For most, the key takeaway from the current state of affairs is the ...
26 November, 2019 | Hits:6385
Easyjet makes flying easier for people with comple…
easyJet, Europe’s leading airline, is working with easyTravelseat to continue improving passenger experience for wheelchair users when they fly. eas...
22 November, 2019 | Hits:6264
IATA Global Accessibility Symposium sets new bench…
IATA’s first-ever Global Accessibility Symposium resulted in a ground-breaking event, one that set new benchmarks in the field of accessible air trav...
21 October, 2019 | Hits:4338
IATA Accessibility Symposium Dubai 2019
The IATA Global Accessibility Symposium will take place on November 5th and 6th 2019 at Dubai World Trade Centre in Dubai, UAE. The Symposium, kindly...
03 November, 2018 | Hits:6405
Heathrow Access Advisory Group celebrates first an…
On Tuesday, October 30th Heathrow Access Advisory Group (HAAG) celebrated its first anniversary. HAAG is an independent body set up by Heathrow in 20...
25 August, 2017 | Hits:14074
Is Ryanair boss waging war on passengers with spec…
Over the past few years, the aviation industry has become familiar with Ryanair chief Michael O’Leary’s abrasive style.
25 July, 2017 | Hits:13068
Budget Airline Fined for Breaching Disability Rule
The US Department of Transportation fined Frontier Airlines $400.000 for repeated breaches of the Air Carrier Access Act (Part 382).
23 June, 2017 | Hits:15043
PRM Charge the Elephant in The Room
The elephant in the room is an idiom describing an obvious problem no one wants to discuss; in the case of access to air travel, this is the PRM charg...
18 May, 2017 | Hits:11786
Air Namibia tells teenager in wheelchair she canno…
Sixteen-year-old Victoria Martin was denied boarding an Air Namibia flight because she is a wheelchair user.
28 April, 2017 | Hits:12244
British Airways face UK CAA probe after dementia s…
Reduced Mobility Rights call on the UK CAA to probe allegations British Airways bumped a dementia sufferer off an overbooked flight.
25 April, 2017 | Hits:10631
Guide dog Joey first member of the easyjet Furry F…
Budget airline easyJet welcomed the first member of its 'furry flight club' yesterday, with guide dog Joey reaching the milestone of 35 flights with e...
10 April, 2017 | Hits:9753
Learn the secret to make air travel truly accessib…
When talking about accessible air travel we often focus on building and airplane accessibility. While this is important, it is far from enough to make...
07 April, 2017 | Hits:11901
Prenotification Will ABTA travel agents ever get i…
Whenever traveling by air it’s crucial to let the airline know of any specific need, a process commonly called prenotification.
05 April, 2017 | Hits:17422
Meet the Heroes who will make air travel fully acc…
For most differently able people, air travel is more accessible than ever before. The air travel industry has come a long way from its dark ages, when...
13 March, 2017 | Hits:12160
Paris airport takes lead in innovating services fo…
Making complicated things simple, that's the spirit behind the ground-breaking PRM management software Paris CDG airport has chosen to enhance service...
11 March, 2017 | Hits:9100
Global leader Medaire explains how disability trai…
The Ageing Population and PRMs track of PTE2017 will open on March 16th. I spoke with Mark Pearce, Head of Commercial Aviation at Medaire Europe to le...
09 March, 2017 | Hits:10616
New report says improved wayfinding makes airports…
The Airport Cooperative Research Program (ACRP) is to publish a study featuring a first-of-its-kind tool for airports, the Wayfinding Accessibility Au...
06 March, 2017 | Hits:14980
New technology can improve airport assistance for …
With Passenger Terminal Conference 2017 opening in one week, we take a closer look at how new technology can improve assistance for people with disabi...
20 February, 2017 | Hits:8725
Flying with disability making the headlines for th…
In this day and age, even a straightforward concept like flying with a disability isn’t immune from the “fake news” pandemic.
26 January, 2017 | Hits:9767
Ryanair reject Spanish protesters discrimination c…
Irish low-cost carrier Ryanair dismissed claims of Spanish protesters the airline discriminates against disabled people as untrue and baseless.
12 January, 2017 | Hits:7825
DOT orders American Airlines improve disability re…
The US Department of Transportation ordered American Airlines give supplemental training to its reservations agents regarding passengers’ requests to ...
10 January, 2017 | Hits:8341
Expert analysis of Frank Gardner complaint against…
Last Sunday, BBC Security correspondent Frank Gardner expressed his frustration with airport assistance through Twitter.
09 January, 2017 | Hits:11512
Flying with a disability in Europe may get worse b…
Towards the end of last year, I attended an industry event focusing on the quality of service for disabled people at European airports.
13 December, 2016 | Hits:6843
US airlines won’t have accessible toilets on small…
The US DOT will begin the formal rulemaking process on the adoption of accessible toilets on single-aisle airplanes in July 2017.
08 December, 2016 | Hits:6375
UK CAA takes lead on making flying with dementia e…
The UK Civil Aviation Authority’s new guidelines on making air travel easier for people with hidden disabilities sets a new global benchmark in access...
01 December, 2016 | Hits:12684
Gatwick airport and OCS win Dementia Friendly Inno…
London Gatwick airport and service provider OCS group are the winners of the Alzheimer's Society's Dementia Friendly Innovation award 2016.
20 November, 2016 | Hits:6100
DOT to make airlines report how many wheelchairs t…
The US Department of Transportation issued a new rule requiring airlines operating domestic flights to report the number of broken wheelchairs on mont...
15 November, 2016 | Hits:7859
Is flying with a disability getting any better?
While growing numbers of disabled people travel by plane, improvements to access to air travel cannot be taken for granted.
03 October, 2016 | Hits:7697
US Judge ruling changes flying with disability in …
Dismissing a lawsuit filed by a disabled woman against American Airlines, Judge Leslie E. Kobayashi has changed flying with a disability in the US for...
26 September, 2016 | Hits:7840
Abu Dhabi International Airport accessibility repo…
One of the fastest growing hubs in the Middle East, Abu Dhabi International Airport (AUH) is a disability-friendly infrastructure, built from inceptio...
22 September, 2016 | Hits:6552
US carriers playing dirty on air travel for disabl…
The DOT’s Access Advisory Committee faces an uphill battle against US carriers who appear to be playing dirty on accessible air travel for passengers ...
06 September, 2016 | Hits:9915
What to do when airlines damage wheelchairs
Many people with reduced mobility dread flying with their personal wheelchairs in fear the airline could break it or lose it.
09 August, 2016 | Hits:6355
Edinburgh rated worst UK airport for disabled peop…
The UK CAA published a report following the assessment of how well UK airports assist people with disabilities.
19 July, 2016 | Hits:7644
Malaysia sets new rights for disabled people trave…
The Malaysian Aviation Commission (MAVCOM) published a new set of consumer rights enhancing the rights of disabled people traveling by air.
13 July, 2016 | Hits:6166
Cebu Airport sets higher standards for passengers …
Second busiest in the Philippines, Mactan-Cebu International Airport recently raised the bar on airport accessibility making air travel easier for peo...
04 July, 2016 | Hits:8158
The impact of Brexit on Access to Air Travel Right…
Ten days after the shock result of the EU Referendum, uncertainty on the impact of Brexit on the rights of disabled people traveling by air appears to...
23 June, 2016 | Hits:9663
Cairo new T2 set to raise the bar on airport acces…
Closed in 2010 for renovations, the fully rebuilt Terminal 2 of Cairo International Airport embeds accessibility at its core.
13 June, 2016 | Hits:6268
Here is why BA and City airport should fix Athena’…
British Airways or London City airport have yet to repair Athena Stevens’ wheelchair one or both damaged eight months ago.
08 June, 2016 | Hits:6783
Is Brexit good or bad for the rights of disabled p…
Next June 23rd UK voters will go to the polling stations to decide whether their country will stay or leave the European Union.
26 May, 2016 | Hits:5016
Brisbane University takes lead on making flying wi…
The Queensland University of Technology (QUT) of Brisbane, Australia, is set to release innovative tools that will make flying with dementia easier.
13 May, 2016 | Hits:8336
India SC orders SpiceJet pay disabled woman thrown…
India’s Supreme Court ordered budget airline SpiceJet pay compensation to Jeeja Ghosh, a disabled woman thrown off a flight because of her disability....
05 May, 2016 | Hits:5732
Meet the obstacles of flying with hidden disabilit…
Two recent incidents, Susan Boyle’s at Heathrow T5 and rapper 50 Cent at Cincinnati airport are a reminder of the obstacles people with hidden disabil...
28 April, 2016 | Hits:5872
Efficiency or empathy what is best for disabled fl…
Disabled flyers' numbers are soaring, growing at double digit rates at airports across the world.
15 April, 2016 | Hits:7743
British Airways fined $150000 over poor handling o…
The US DOT fined three European airlines for not adequately responding to complaints filed by passengers with disabilities.