29 October, 2021 | Hits:619
Airport Wheelchair Assistance Misuse Explained
Occasionally, passengers who pre-book wheelchair assistance at airports are left waiting longer than they should without knowing why this happens. ...
27 October, 2021 | Hits:462
India CAA Proposes to Improve Accessible Air Trave…
In a move welcomed by disability rights campaigners, India’s Civil Aviation Authority issued draft guidelines to improve air travel-related services f...
25 October, 2021 | Hits:446
Root Cause of Late Assistance at Airports Explaine…
Booking assistance at airports and being helped late is frustrating; a recently published report explains the root cause of delayed assistance and off...
23 October, 2021 | Hits:797
Miami Wins Airport Accessibility Award 2021
Miami International Airport (MIA) won the Airport Accessibility Award 2021 at The Airport PRM Leadership Conference, organized by PRM software develop...
06 September, 2021 | Hits:2056
Wheelchairs in Cabin a Step Closer to Becoming Rea…
On September 22nd, 2021, the United States Access Board will hold an online Public Briefing on Wheelchair Securement Systems on Aircraft. The publi...
27 August, 2021 | Hits:1047
Paralympian Sues Canadian Airlines For Discriminat…
Canadian Paralympics gold medallist Paul Gauthier launched a class action lawsuit against Canadian airlines for discriminating against people with dis...
25 August, 2021 | Hits:683
Tokyo 2020 Paralympics Kick Off With Aviation Insp…
The Tokyo Paralympic Games officially opened with an aviation-inspired opening ceremony, perhaps a reminder accessible air travel is pivotal for perso...
23 August, 2021 | Hits:703
Airport Accessibility Award Gearing up for 2021 Ed…
In 2020, Ozion PRM Leadership Conference hosted the first edition of the Airport Accessibility Award. Chaired by Roberto Castiglioni, founder...
19 August, 2021 | Hits:884
Anxiety is Accessible Air Travel Nr 1 Enemy
People who have flown during the Pandemic discovered a new and unwanted travel companion: anxiety. Ever-changing health requirements, testing, mand...
17 August, 2021 | Hits:1134
Heathrow Wrongly Accused of Damaging Paralympian W…
Last Sunday, Irish Paralympics swimmer Patrick Flanagan revealed his wheelchair was returned to him badly damaged while changing flights at London Hea...
01 March, 2021 | Hits:2047
Why Pre Booking Airport Assistance Makes a Huge Di…
Travelers requiring some form of assistance when traveling by air often forgo pre-booking airport assistance at the time of booking their flight. Whil...
29 April, 2020 | Hits:4249
Lockdowns Teach Us Accessible Air Travel is Essent…
The Covid-19 crisis saw three-quarters of the world population put into lockdown. For most, the key takeaway from the current state of affairs is the ...
26 November, 2019 | Hits:4430
Easyjet makes flying easier for people with comple…
easyJet, Europe’s leading airline, is working with easyTravelseat to continue improving passenger experience for wheelchair users when they fly. eas...
22 November, 2019 | Hits:4883
IATA Global Accessibility Symposium sets new bench…
IATA’s first-ever Global Accessibility Symposium resulted in a ground-breaking event, one that set new benchmarks in the field of accessible air trav...
21 October, 2019 | Hits:3357
IATA Accessibility Symposium Dubai 2019
The IATA Global Accessibility Symposium will take place on November 5th and 6th 2019 at Dubai World Trade Centre in Dubai, UAE. The Symposium, kindly...
03 November, 2018 | Hits:5470
Heathrow Access Advisory Group celebrates first an…
On Tuesday, October 30th Heathrow Access Advisory Group (HAAG) celebrated its first anniversary. HAAG is an independent body set up by Heathrow in 20...
25 August, 2017 | Hits:12813
Is Ryanair boss waging war on passengers with spec…
Over the past few years, the aviation industry has become familiar with Ryanair chief Michael O’Leary’s abrasive style.
25 July, 2017 | Hits:11847
Budget Airline Fined for Breaching Disability Rule
The US Department of Transportation fined Frontier Airlines $400.000 for repeated breaches of the Air Carrier Access Act (Part 382).
23 June, 2017 | Hits:13761
PRM Charge the Elephant in The Room
The elephant in the room is an idiom describing an obvious problem no one wants to discuss; in the case of access to air travel, this is the PRM charg...
18 May, 2017 | Hits:10921
Air Namibia tells teenager in wheelchair she canno…
Sixteen-year-old Victoria Martin was denied boarding an Air Namibia flight because she is a wheelchair user.
28 April, 2017 | Hits:11414
British Airways face UK CAA probe after dementia s…
Reduced Mobility Rights call on the UK CAA to probe allegations British Airways bumped a dementia sufferer off an overbooked flight.
25 April, 2017 | Hits:9676
Guide dog Joey first member of the easyjet Furry F…
Budget airline easyJet welcomed the first member of its 'furry flight club' yesterday, with guide dog Joey reaching the milestone of 35 flights with e...
10 April, 2017 | Hits:9002
Learn the secret to make air travel truly accessib…
When talking about accessible air travel we often focus on building and airplane accessibility. While this is important, it is far from enough to make...
07 April, 2017 | Hits:10634
Prenotification Will ABTA travel agents ever get i…
Whenever traveling by air it’s crucial to let the airline know of any specific need, a process commonly called prenotification.
05 April, 2017 | Hits:16253
Meet the Heroes who will make air travel fully acc…
For most differently able people, air travel is more accessible than ever before. The air travel industry has come a long way from its dark ages, when...
13 March, 2017 | Hits:11255
Paris airport takes lead in innovating services fo…
Making complicated things simple, that's the spirit behind the ground-breaking PRM management software Paris CDG airport has chosen to enhance service...
11 March, 2017 | Hits:8145
Global leader Medaire explains how disability trai…
The Ageing Population and PRMs track of PTE2017 will open on March 16th. I spoke with Mark Pearce, Head of Commercial Aviation at Medaire Europe to le...
09 March, 2017 | Hits:9710
New report says improved wayfinding makes airports…
The Airport Cooperative Research Program (ACRP) is to publish a study featuring a first-of-its-kind tool for airports, the Wayfinding Accessibility Au...
06 March, 2017 | Hits:13639
New technology can improve airport assistance for …
With Passenger Terminal Conference 2017 opening in one week, we take a closer look at how new technology can improve assistance for people with disabi...
20 February, 2017 | Hits:8080
Flying with disability making the headlines for th…
In this day and age, even a straightforward concept like flying with a disability isn’t immune from the “fake news” pandemic.
26 January, 2017 | Hits:8685
Ryanair reject Spanish protesters discrimination c…
Irish low-cost carrier Ryanair dismissed claims of Spanish protesters the airline discriminates against disabled people as untrue and baseless.
12 January, 2017 | Hits:7190
DOT orders American Airlines improve disability re…
The US Department of Transportation ordered American Airlines give supplemental training to its reservations agents regarding passengers’ requests to ...
10 January, 2017 | Hits:7621
Expert analysis of Frank Gardner complaint against…
Last Sunday, BBC Security correspondent Frank Gardner expressed his frustration with airport assistance through Twitter.
09 January, 2017 | Hits:10457
Flying with a disability in Europe may get worse b…
Towards the end of last year, I attended an industry event focusing on the quality of service for disabled people at European airports.
13 December, 2016 | Hits:6194
US airlines won’t have accessible toilets on small…
The US DOT will begin the formal rulemaking process on the adoption of accessible toilets on single-aisle airplanes in July 2017.
08 December, 2016 | Hits:5805
UK CAA takes lead on making flying with dementia e…
The UK Civil Aviation Authority’s new guidelines on making air travel easier for people with hidden disabilities sets a new global benchmark in access...
01 December, 2016 | Hits:11112
Gatwick airport and OCS win Dementia Friendly Inno…
London Gatwick airport and service provider OCS group are the winners of the Alzheimer's Society's Dementia Friendly Innovation award 2016.
20 November, 2016 | Hits:5510
DOT to make airlines report how many wheelchairs t…
The US Department of Transportation issued a new rule requiring airlines operating domestic flights to report the number of broken wheelchairs on mont...
15 November, 2016 | Hits:7023
Is flying with a disability getting any better?
While growing numbers of disabled people travel by plane, improvements to access to air travel cannot be taken for granted.
03 October, 2016 | Hits:6911
US Judge ruling changes flying with disability in …
Dismissing a lawsuit filed by a disabled woman against American Airlines, Judge Leslie E. Kobayashi has changed flying with a disability in the US for...
26 September, 2016 | Hits:6925
Abu Dhabi International Airport accessibility repo…
One of the fastest growing hubs in the Middle East, Abu Dhabi International Airport (AUH) is a disability-friendly infrastructure, built from inceptio...
22 September, 2016 | Hits:5836
US carriers playing dirty on air travel for disabl…
The DOT’s Access Advisory Committee faces an uphill battle against US carriers who appear to be playing dirty on accessible air travel for passengers ...
06 September, 2016 | Hits:8805
What to do when airlines damage wheelchairs
Many people with reduced mobility dread flying with their personal wheelchairs in fear the airline could break it or lose it.
09 August, 2016 | Hits:5587
Edinburgh rated worst UK airport for disabled peop…
The UK CAA published a report following the assessment of how well UK airports assist people with disabilities.
19 July, 2016 | Hits:6532
Malaysia sets new rights for disabled people trave…
The Malaysian Aviation Commission (MAVCOM) published a new set of consumer rights enhancing the rights of disabled people traveling by air.
13 July, 2016 | Hits:5377
Cebu Airport sets higher standards for passengers …
Second busiest in the Philippines, Mactan-Cebu International Airport recently raised the bar on airport accessibility making air travel easier for peo...
04 July, 2016 | Hits:7115
The impact of Brexit on Access to Air Travel Right…
Ten days after the shock result of the EU Referendum, uncertainty on the impact of Brexit on the rights of disabled people traveling by air appears to...
23 June, 2016 | Hits:8256
Cairo new T2 set to raise the bar on airport acces…
Closed in 2010 for renovations, the fully rebuilt Terminal 2 of Cairo International Airport embeds accessibility at its core.
13 June, 2016 | Hits:5601
Here is why BA and City airport should fix Athena’…
British Airways or London City airport have yet to repair Athena Stevens’ wheelchair one or both damaged eight months ago.
08 June, 2016 | Hits:6062
Is Brexit good or bad for the rights of disabled p…
Next June 23rd UK voters will go to the polling stations to decide whether their country will stay or leave the European Union.
26 May, 2016 | Hits:4391
Brisbane University takes lead on making flying wi…
The Queensland University of Technology (QUT) of Brisbane, Australia, is set to release innovative tools that will make flying with dementia easier.
13 May, 2016 | Hits:7211
India SC orders SpiceJet pay disabled woman thrown…
India’s Supreme Court ordered budget airline SpiceJet pay compensation to Jeeja Ghosh, a disabled woman thrown off a flight because of her disability....
05 May, 2016 | Hits:5003
Meet the obstacles of flying with hidden disabilit…
Two recent incidents, Susan Boyle’s at Heathrow T5 and rapper 50 Cent at Cincinnati airport are a reminder of the obstacles people with hidden disabil...
28 April, 2016 | Hits:4934
Efficiency or empathy what is best for disabled fl…
Disabled flyers' numbers are soaring, growing at double digit rates at airports across the world.
15 April, 2016 | Hits:7036
British Airways fined $150000 over poor handling o…
The US DOT fined three European airlines for not adequately responding to complaints filed by passengers with disabilities.
14 April, 2016 | Hits:7174
British Airways lose Paralympian Pippa Britton whe…
On Wednesday, double Paralympian Pippa Britton had to voice her frustration on social media after British Airways sent her wheelchair to another airpo...
07 April, 2016 | Hits:5221
Etihad Airways apologise to disabled woman thrown …
Abu Dhabi flag carrier Etihad Airways issued an unreserved apology to Ms. Dwi Ariyani, a disabled woman who last April 2nd was thrown off a flight fro...
21 March, 2016 | Hits:5080
Access to air travel needs radical change to meet …
The International Air Transport Association (IATA) recently announced that global passenger traffic has risen 6.5% in 2015 compared to 2014, well abov...
14 March, 2016 | Hits:4572
Focus on good practice to enhance access to air tr…
On the eve of Passenger Terminal Conference 2016 in Cologne, the Head of Passenger Rights Unit at the EU Commission gives an insight on the state of a...
11 March, 2016 | Hits:5816
Virgin Australia fined for refusing blind man's gu…
Australia's Federal Court overturned a ruling ordering Virgin Australia to pay compensation for not allowing a blind man to take his guide dog on boar...
10 March, 2016 | Hits:4700
European airports trade association committed to g…
A decade ago, the adoption of Regulation (EC) 1107/2006 marked a milestone in European transport, the European airports trade association ACI EUROPE s...
08 March, 2016 | Hits:6929
Lord Blunkett: ESAAG seeking to improve the journe…
The easyJet Special Assistance Advisory Group (ESAAG) was established in 2012 to provide feedback and guidance to easyJet on the services it provides ...
02 March, 2016 | Hits:4100
UK Aviation Minister Robert Goodwill praises indus…
At the Airport Operators Association annual dinner on Tuesday, UK Aviation Minister Robert Goodwill MP praised airports and airlines making a differen...
17 February, 2016 | Hits:5879
Disabled passengers complaints rise 40 percent yea…
Data released by the UK CAA shows complaints filed against airlines and airports by disabled air travellers have risen by 40 percent between 2014 and ...
29 January, 2016 | Hits:4983
CAA vetting Athena Stevens complaint against Briti…
The UK Civil Aviation Authority is formally vetting the complaint filed by disabled entrepreneur Athena Stevens against British Airways and London Cit...
25 January, 2016 | Hits:10042
Disabled woman removed from British Airways flight…
Disabled entrepreneur Athena Stevens accuses British Airways and London City Airport of discrimination and neglect after being taken off a plane and h...
20 January, 2016 | Hits:4398
Eye opener lesson in Blind vs United Airlines ruli…
United will not face class action over limited availability of accessible check-in kiosks at California’s airports, the Ninth Circuit ruled on Tuesday...
17 January, 2016 | Hits:6769
Disability complaints double in November 2015
The latest issue of the Air Travel Consumer Report of the DOT all but confirms the alarming rise in disability-related complaints in the United States...
08 January, 2016 | Hits:7298
United fined $2 million over disability related co…
The United States Department of Transportation announced on Thursday that the US fourth largest carrier United Airlines was fined $ 2 million over com...
06 January, 2016 | Hits:4868
Flying with disability in 2016
Few days into the New Year we are taking a closer look at what flying with a disability will entail in 2016.
23 December, 2015 | Hits:3841
Flying with disability this Holiday Season
Preparedness and planning are essential to make flying with disability a seamless experience. Here are some useful tips for smooth flying this Holiday...
11 December, 2015 | Hits:4663
Air Canada ordered to stop discriminating against …
The Canadian Transportation Agency ordered Air Canada to change its policy requiring people who are both deaf and blind to travel with a companion.
01 December, 2015 | Hits:4648
Heightened security levels and flying with a disab…
Ever since the tragic downing of a Russian jetliner over Egypt security levels have been heightened at airports across the world making flying with a ...
13 November, 2015 | Hits:4830
Alarming data from US Air Travel Consumer Report
The Air Travel Consumer Report of the US DOT for September 2015 shows the sharpest rise ever in disability related complaints, 115 vs 60 of September ...
12 November, 2015 | Hits:3983
UK CAA improve access to information for disabled …
Getting information on accessibility and services available to disabled people at the airport and on planes is the milestone of access to air travel. ...
07 November, 2015 | Hits:6809
Essential information for wheelchair users returni…
The downing of Metrojet flight 9268 on 31 October resulted on the UK Government imposing restrictions on checked luggage and wheelchairs.
05 November, 2015 | Hits:4220
Terror alert affecting wheelchair users returning …
Easyjet just posted rules imposed by the UK Government affecting wheelchair users currently waiting to return to the UK from Sharm el Sheikh.
04 November, 2015 | Hits:6682
Manchester Airport to host hoist trial for passeng…
Listening to requests from passengers with reduced mobility, Manchester Airport and OCS will be operating a trial of Haycomp’s Eagle 2 Hoist between T...
04 November, 2015 | Hits:4566
New lounge for disabled passengers to open at Muni…
Munich Airport is taking disabled passenger experience to the next level with the opening of the new Satellite Terminal in April 2016.
24 October, 2015 | Hits:8613
Wheelchair accessible air travel crucial for disab…
Darcee Neal is the latest person with a disability to gain instant celebrity because of problems with wheelchair assistance while traveling by air.
21 October, 2015 | Hits:4908
New indoor service animal relief area at Chicago O…
Passengers traveling through O’Hare airport with service animals no longer need to clear security to relieve their four legged companions.
17 October, 2015 | Hits:7426
"Can't help you board" Air Canada leave …
Jerremy Lorch is filing charges against Air Canada for violating the Air Carrier Access Act after airline staff said they could not help the wheelchai...
13 October, 2015 | Hits:7359
Disabled man with rare condition missing at Housto…
Austin Police are seeking help from members of the public to locate disabled Robert Harrison, 38, who was last seen at Houston airport on Sunday.
13 October, 2015 | Hits:4188
Qatar Airways takes lead in global fight against b…
For two years starting September 2015 Qatar Airways will be the official airline of global blindness prevention charity Orbis UK.
06 October, 2015 | Hits:5062
US Authorities investigating Jet2 disability rules
The US Department of Transportation (DOT) is investigating low cost airline Jet2 conditions of carriage for disabled passengers.
29 September, 2015 | Hits:5118
Bassaka Air charge disabled woman USD240 for Ambul…
Cambodian airline Bassaka Air and Siem Raep airport have been accused of discriminating against disabled people after charging a disabled woman USD240...
21 September, 2015 | Hits:5703
Qantas pledge to meet disabled campaigner needs
Australian flag carrier Qantas issued a note on Monday pledging to meet the needs of disabled campaigner Kim Jago.
18 September, 2015 | Hits:4131
Sharp rise of disability related complaints in US …
This month's Air Travel Consumer Report of the US Department of Transportation shows disability complaints are up 30% in July 2015 compared to the yea...
16 September, 2015 | Hits:18565
Hoists replacing manual handling to get disabled p…
Manual handling to get on and off planes can be an unpleasant experience as veteran frequent flyer Martyn Sibley explains.
09 September, 2015 | Hits:4442
ONCE Foundation launch survey on Spanish accessibl…
ONCE Foundation for cooperation and social Inclusion of disabled people celebrated its 25th anniversary in 2013.
03 September, 2015 | Hits:7287
Easyjet now offering aisle chairs on all planes
Passengers with a physical disability can now rely on moving around the cabin on easyjet flights with aisle chairs now available on all planes.
01 September, 2015 | Hits:4883
Exclusive interview with US DOT on Hong Kong CAD d…
Last June, Reduced Mobility Rights came across a discriminatory rule of the Hong Kong Civil Aviation Department limiting access to air travel for disa...
26 August, 2015 | Hits:5195
American Airlines sued for losing dementia suffere…
A woman is suing American Airlines after her father, who suffers from dementia, went missing before boarding a flight from New York to Haiti.
13 August, 2015 | Hits:5345
Sydney Airport and Ronald McDonald House Charities…
Sydney Airport announced Ronald McDonald House Charities as the charity partner for the 2015 Sydney Airport Community Christmas Giving Appeal.
05 August, 2015 | Hits:7538
Palma de Mallorca airport admit to not assisting B…
Palma de Mallorca airport services issued an apology after a nine year old British child with autism was denied pre-booked assistance.
29 July, 2015 | Hits:6171
UK CAA investigating Jet2 policy banning disabled …
The UK Civil Aviation Authority is investigating budget airline Jet2 terms and conditions preventing disabled people to fly.
28 July, 2015 | Hits:13289
Lufthansa useful FAQ on travelling with children
Germany's flag carrier Lufthansa published a useful FAQ to help families travelling with infants and children make the most of their flights.
23 July, 2015 | Hits:8193
Jet2 ban to include disabled electric wheelchair u…
Some severely disabled wheelchairs users forcibly joined the list of passengers banned from flying with low cost airline Jet2.
21 July, 2015 | Hits:5071
Miss your flight not your wheelchair, Delta App br…
Long delays and cancellations cause havoc for people on connecting flights, even more so for those who request wheelchair assistance at the airport.
15 July, 2015 | Hits:5216
University Professor names and shames Heathrow ser…
Stanford University Professor Jeffrey Pfeffer named and shamed London Heathrow airport services for disabled people in an article published on Fortune...