Better consumer protection for disabled people travelling by air
- Written by George Sensalis
Thanks to a private initiative, disabled people travelling by air can get better consumer protection when things go wrong.
Air travel is part of our lives, regardless of our condition or disability. Most of us enjoy seamless journeys, and we are all prepared to handle minor glitches. But sometime things go wrong.
Carefully planning your journey is essential for disabled people. Knowing what they will find and who will help them during their journey is crucial to a positive travel experience.
A recently published survey of the European Commission shows that three people out of ten are unaware of their travel rights. Unscrupulous operators thrive on this lack of knowledge and the government’s casual approach to protecting the rights of passengers with disabilities travelling by air.
Up to now, the unlucky few who encountered problems at an airport or on a flight are given the option to complain with the operator. If dissatisfied with the operator’s reply, they can take their complaint to the national enforcer, the UK Civil Aviation Authority. But the CAA does not seek redress for individual cases, meaning the complaint becomes mere statistical data.
The world’s leading experts in disability air travel and a top UK Legal Firm with a proven track record in Travel Law joined forces to give disabled people access to individual redress.
Reduced Mobility Rights Limited and Mancini Legal offer people with disabilities an array of bespoke consulting and legal services to help them overcome negative travel experiences.
“I am delighted to have the opportunity of working alongside Reduced Mobility and I strongly feel that the services will benefit so many people who are in need of assistance and support, we have a Travel Law team on hand, ready to assist any clients who have been affected.” CEO of Mancini Legal, Alessandro Mancini, said.
“We are absolutely delighted to work with Mancini Legal, a firm we have known for a long time,” Reduced Mobility Rights Director Roberto Castiglioni said. “Together we can help disabled people enjoy the level of consumer protection they deserve.”
Mancini Legal can help with a variety of claims arising from accidents on-board the airplane, including when enplaning or disembarking, and accidents inside the airport Terminal building.
Please use our contact form if you wish to learn more about consumer protection services.