Munich Airport is Germany’s second busiest airport and is a hub for Lufthansa and several of its partner airlines, together with many other commercial carriers.
Because of the airport’s size and popularity, it is, without doubt, an excellent idea to pre-book your travel support needs at least the recommended 48 hours prior to your trip.
This is made especially true by the fact that the airport has two terminals and, although they both offer state of the art facilities, with their building entry and exit points and interior doorways all being wheelchair and disabled-friendly, one might find the effort of navigating customs and security checks exhausting.
However, one cannot help but be impressed with the facilities made available to vulnerable passengers. Terminal 1 and the Central Area, together with their adjoining multi-storey and underground parking garages, are all equipped with wheelchair-friendly elevators for easy access between floors.
All elevators in Terminal 2 are fitted with disabled-friendly controls and also provide information in Braille; all the air bridges also have elevators for easy access between levels. In addition, there is a wheelchair-friendly special needs desk in the central check-in hall (level 04), with staff on hand to assist.
The terminals are clean and light with excellent signage and easily accessed toilets. Guide dogs are allowed in the terminals without any problem.
Many flights are boarded directly from their apron location; this would necessitate having to negotiate four very steep steps down to the departure shuttle. However, the aforementioned airport special services department handle all of this with the usual expected German efficiency – and it works!
You will either be assisted by the airport services themselves unless you are travelling with Lufthansa; in which case they will take the responsibility. Either way, you can relax in the assurance that your travel assistance needs will be catered for efficiently and pleasantly.
Pre-book all your requirements by calling the Munich Airport Mobility Service: 0049 (0) 89 975-63333 or the Lufthansa special services for passengers with disabilities directly on 00 49 (0) 800-8384267
My only complaint would be that the security checks can sometimes seem to take too long. However, in general, I find this airport to be very well organised.
About the author:
Sandy Walker worked in the airline industry for 25 years as ticket agent and supervisor until diagnosed with secondary progressive multiple sclerosis, resulting in a career change to freelance travel writer. Born in London, she now resides in Tuscany.