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Switzerland

SwitzerlandFederal Office of Civil Aviation Passenger Rights 

CH - 3003 Berne

Tel: +41 31 325 95 96 | Fax: +41 31 325 90 60 | Email: passengerrights@bazl.admin.ch | Website: http://www.bazl.admin.ch  

Norway

NorwayFlyklagenemda 

Postboks 2924 Solli, NO - 0230 OSLO 

Tel: +47-225.46.000 | Fax: +47-225.46.001 | Email: post@reiselivsforum.no | Website: http://www.flyklagenemnda.no

Iceland

IcelandFlugmálastjórn Íslands 

Skógarhlíð 12, IS - 105 Reykjavík

Tel: +354 569 4100 | Fax: +354 562 3619 | Email: fms@caa.is | Website: http://www.caa.is

United Kingdom

United KingdomCivil Aviation Authority 

45-59 Kingsway, UK - London WC2B6TE

Tel: +44-20-74.53.63.33 | Fax: +44-20-74.53.63.22 | Email : advice@caa.co.uk | Website: http://www.caa.co.uk  

Sweden

SwedenSwedish Transport Agency Civil Aviation Department 

Vikboplan 7, SE – 60173 Norrköping 

Tel: +46-771.50.35.03 | Fax: +46-114.15.22.50 | Email: luftfart@transportstyrelsen.se | Website: http://www.transportstyrelsen.se

Spain

SpainAgencia Estatal de Seguridad Aérea. División de Calidad y Protección al Usuario. 

Avda. General Perón 40, Acceso B, (Recepción planta 1ª)  28020 MADRID  

Tel. : + 34 91 396 82 10 | Website: http://www.seguridadaerea.es

Slovenia

SloveniaCivil Aviation Agency 

Langusova 4, SI-1000 Ljubljana  

Tel: +386 1 478 88 19 | Fax: +386 1 478 88 18 | Email: info@caa.si | Website: http://www.caa.si

Slovakia

SlovakiaLetecký úrad Slovenskej republiky

Letisko M.R. Štefánika, SK - 823 05 Bratislava

Tel: +421 2 4363 8586 | Fax: +421 2 4342 0331 | Email: clerk@caa.sk | Website: http://www.caa.sk

Romania

RomaniaAutoritatea Nationalǎ Pentru Persoanele Cu Handicap

Calea Victoriei nr. 194, RO - Bucureşti 

Tel: + 40 21-2125438 | Fax: +40 21- 2125443 | Email: registratura@anph.ro | Website: http://www.anph.ro

Portugal

Portugal

Instituto Nacional de Aviação Civil (INAC) 

Rua B, Edifícios 4, PT - 1749-034 LISBOA

Tel: +21-842.35.00 | Fax: +21-842.35.82 | Email: dre.pdc@inac.pt | Website: http://www.inac.pt  

 

Poland

PolandCivil Aviation Office 

M. Flisa 2, PL - 02-247 Warsaw 

Tel: +48-22.52.07.483 | Fax: +48-22.52.07.347 | Email: kancelaria@ulc.gov.pl | Website: http://www.ulc.gov.pl

Netherlands

NetherlandsInspectie Leefomgeving en Transport

P.O. Box 575, NL – 2130 AN HOOFDDORP 

Tel: +31 884 890 000 | Fax: +31 704 563 013 | Website: http://www.ilent.nl

Malta

MaltaOffice for Consumer Affairs 

Cannon Road, MT – Santa Venera SVR 1411, Malta

Tel. : +356 21.44.62.50 | Email: airpassengerrights.ccd@gov.mt | Website: http://www.consumer.gov.mt

Luxembourg

LuxembourgDirection de l'Aviation Civile  

4, rue Lou Hemmer, L - 1748 Luxembourg

Tel: +352-247.749.00 | Fax: +352-46.77.90 | Email: plaintes.prm@av.etat.lu | Website: http://www.dac.lu

Lithuania

LithuaniaCivil AviationAdministration 

Rodūnios kelias 2, LT-02188 Vilnius 

Tel: +370 5 2739038 | Fax: +370 5 2739237 | Email: caa@caa.lt | Website: http://www.caa.lt

Latvia

LatviaCivil Aviation Agency of Latvia 

Airport Riga 10/1, Marupes pagasts, LV – 1053 Riga

Tel: +371-678.30.936 | Fax: +371-678.30.967 | Email: prm@latcaa.gov.lv | Website: http://www.caa.lv

Italy

ItalyENAC -Direzione Centrale Coordinamento Aeroporti Carta Diritti del Passeggero

Viale Castro Pretorio, 118, IT - 00185 Roma

Te.: +39 06 445961 | Fax: +39 06 44596493 | Email: pax.disabili@enac.gov.it | Website: http://www.enac.gov.it

Ireland

IrelandCommission for Aviation Regulation 

3rd Floor, Alexandra House, Earlsfort Terrace, I - Dublin2 

Tel: +353-166.11.700 | Fax: +353-166.11.269 | Email: info@aviationreg.ie | Website: http://www.aviationreg.ie

Hungary

HungaryEqual Treatment Authority 

Margit körút 85, H – 1024 Budapest

Tel: +361-336.78.43 | Fax: +361-336.74.45 | Email: ebh@egyenlobanasmod.hu | Website: http://www.egyenlobanasmod.hu

Greece

GreeceHellenic Civil Aviation Authority, Air Transport and International Affairs Division 

1 V. Georgiou str., Glyfada, Athens, 16604, Greece

Tel: +30-210-8916150 | Fax: +30-210-8916193 | E-mail: d1d@hcaa.gr | Website: http://www.ypa.gr

Germany

GermanyLUFTFAHRT BUNDESAMT - LBA

Hermann Blenk Strasse 26, DE-38108 Braunschweig

Phone : +49 531-23550 | Fax : +49 531 2355710 | Email : fluggastrechte@lba.de | Website:http://www.lba.de

France

FranceBureau des Passagers Aériens, Mission du Droit des Passagers, Direction générale de l'aviation civile

50, rue Henry Farman-75720 Paris, Cedex 15

Fax: + 33 1 58 09 38 45 | Website: http://www.aviation-civile.gouv.fr

Finland

FinlandFinnish Transport Safety Agency 

P.O. Box 320, FI-00101 Helsinki

Tel :    +358 (20) 618 500 | Fax :   +358 (20) 618 5095 Email : kirjaamo@trafi.fi | Website: http://www.trafi.fi  

Estonia

EstoniaAviation and Maritime Department, Ministry of Economic Affairs and Communications 

Harju 11, 15072- Tallinn 

Tel: +372 6 256 342 | Fax: +372 6 313 660 | Website: http://www.mkm.ee  

Denmark

DenmarkCivil Aviation Authority Denmark 

Ellebjergvej 50, DK 2450 Copenhagen

Tel.: +45 3618 6000 | Fax: +45 3618 6001 | Email : dcaa@slv.dk | Website: http://www.trafikstyrelsen.dk  

Czech Republic

Czech RepublicCivil Aviation Authority

Airport Ruzyne, CZ 160 08 Praha 6

Tel: +42 0 225 42 2726 | Fax: +42 0 220 56 1823 | Website: http://www.ucl.cz

 

Cyprus

CyprusDepartment of Civil Aviation 

27 Pindarou Street, Alpha Business Centre, 1429 Nicosia

Tel: +357 22 404102 | Fax: +357 22 766552 | Email: director@dca.mcw.gov.cy | Website: http://www.mcw.gov.cy  

 

Bulgaria

BulgariaGeneral Directorate Civil Aviation Adm, Ministry of Transport 

9, Diakon Ignatii Str., Sofia 1000

Tel: +359 2 937 1014 | Fax: +359 2 980 5337 | Website: http://www.caa.bg  

Belgium

BelgiumDirection générale Transport Aérien

Rue du Progrès 80/5, BE-1030 BRUXELLES

Tel +32 2 277 43 99 | Fax +32 2 277 42 58 | Email: passenger.rights@mobilit.fgov.be Website: http://www.mobilit.fgov.be

Austria

AustriaBundesministerium für Verkehr, Innovation und Technologie

Postfach 3000, Radetzkystraße 2, A-1030 Wien

Tel: +43 (1) 71162/9204 | Fax:+43 (1) 71162/9699 | EMail: fluggastrechte@bmvit.gv.at Website: http://www.bmvit.gv.at 

 

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Testimonials

We had an insulting and physically damaging experience on board an international flight. We approached Reduced Mobility Rights and received support to reach a resolution.

Michael and Sara Heymann

Company Info

 
Reduced Mobility Rights Limited
Registered in England and Wales.
Company No : 07748812
2 Woodberry Grove, London, N12 0DR
Phone: +44.(0)7786.993741
Fax: +44.(0)208.7113904

 

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