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Air Canada Leaves Disabled Woman Stranded

  • Written by News Desk

Air CanadaA disability advocate called Air Canada’s behaviour “criminal at worst” after the airline left a disabled woman stranded at Montreal airport.


The disabled woman, who did not wish to be identified, was planning to fly from Montreal to Charlottetown. The woman, who has muscular dystrophy, was not allowed to board her flight home because the aisle chair in use at Charlottetown has been out of service for some weeks.


Aisle chairs are commonly used to help passengers with severe reduced mobility take their seat on board the aircraft. Air Canada and Jazz smaller aircraft are not all equipped with on board aisle chairs and rely on airports' mobility devices.


To make things worse, the woman had to call her daughter who lives in Toronto to assist her after being left stranded in Montreal.


“I feel it’s negligible at the very least and criminal at the worst,” Marcia Carroll, executive director of the P.E.I. Council of People with Disabilities, told the “She was left, at 11:30 at night, in the Montreal airport. It’s horrible. If you didn’t have family or that kind of support, what would you do?”

A spokesperson for Air Canada confirmed that the aisle chair in use at Charlottetown airport has been out of order for the last couple of weeks, and that, to resolve the issue, Air Canada borrowed an aisle chair from another airline to meet future demand for this service.


“It’s something they should have a backup for at least. If it breaks, you can’t just say, ‘Oh well it’s broken, you can’t come home," Paul Cudmore, executive director of Spinal Cord Injury P.E.I., said.


Air Canada said arrangements are now being made to have a new aisle chair brought to Charlottetown airport.



Until getting in touch with Reduced Mobility Rights airports or airlines were not responding to me. I was made to feel isolated and worthless. Thanks to RMR I have been given a voice that in turn enabled me the confidence to travel again.

Darren Smith

Company Info

Reduced Mobility Rights Limited
Registered in England and Wales.
Company No : 07748812
2 Woodberry Grove, London, N12 0DR
Phone: +44.(0)7786.993741



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