Five out of six disabled passengers are totally unaware of their rights when traveling by air, a report of the Consumer Council for Northern Ireland found.
The Consumer Council for Northern Ireland is the complaint handling body for Northern Ireland for complaints concerning alleged violations of 1107/2006.
The organization recently conducted an online survey to assess consumers’ understanding of the rights of passengers with a disability or reduced mobility when traveling by air. The survey was conducted in conjunction with the European Consumer Centre Ireland and the Irish Commission for Aviation Regulation.
The damning report's findings are startling. Only 16 per cent of consumers surveyed are aware of the rights of passengers with a disability or reduced mobility.
"Knowing your rights and what you are entitled to can often make a substantial difference to those with mobility issues when considering how and when to travel,” Antoinette McKeown, CEO of the Consumer Council said.
Are you disabled or a carer? Have you recently travelled by air? Use our contact form to share your experience with our readers.