A+ A A-

National Express Coach Abandons Disabled Passenger at M1 Service Station

45-year-old arthritis sufferer Selina Stacey was left behind after the coach she was traveling on left an M1 service station without her. The National Express coach made an unscheduled stop at a service station on M1 after being stuck in a traffic jam for over three hours.


Passengers, among them Selina Stacey, got off the bus to make use of the rest area. Mrs Stacey had a bitter surprise as she made her way back to the coach. She got off the service station just in time to see the coach drive off.


The unlucky disabled traveller, whose luggage remained the coach, was rescued by an ambulance.


According to the Sunday Mirror, National Express apologised to Mrs Stacey. The company suspended the driver.


I think Mrs Stacey should consider the option of hiring a solicitor. According to the Equality Act 2010, providers of transportation services "cannot refuse to serve you or provide a lower standard of service because of your disability. You must also not be treated unfavourably because of something connected with your disability, unless the treatment can be objectively justified". 


While it is quite obvious why Mrs Stacey was last to return to the coach, it is also clear that there is no justification whatsoever for the coach driver to abandon her at the service station.



Notes, Credits, and References: 


The content of this page shall not be treated, seen or considered as legal advice. If you need legal advice, please contact a solicitor. 


Sunday Mirror (opens a new window)




I can’t begin to express my thanks to Reduced Mobility Rights for the priceless support I received when planning a long haul flight this summer with my daughter (who has severe cerebral palsy). Thank you!

Heather Mispagel

Company Info

Reduced Mobility Rights Limited
Registered in England and Wales.
Company No : 07748812
2 Woodberry Grove, London, N12 0DR
Phone: +44.(0)7786.993741



You have the power to make a difference. Donate now to help us make access to air travel easier for everyone.



Cookie Policy

We use cookies to create the best website experience for our readers. By continuing to use our site, you agree to the placement of cookies on your device. Please read our cookie policy to learn more about cookies and learn how to disable them.